Regional Operations Manager

Description

Position Overview:

The Regional Operations Manager is responsible for overseeing the daily execution of service operations within a designated area or facility. This role ensures that operational activities are carried out efficiently, safely, and in alignment with company standards and goals. Acting as a key liaison between frontline teams and senior leadership, the Regional Operations Manager plays a critical role in managing resources, meeting service delivery targets, enforcing compliance, and fostering a high-performance team culture. With a strong focus on operational excellence, employee development, and customer satisfaction, this position is integral to driving continuous improvement and supporting the organization’s overall success.

Key Responsibilities:

1. Leadership & Execution

· Lead day-to-day service operations within the assigned area or facility, ensuring alignment with organizational policies and objectives.

· Promote a culture of accountability, teamwork, and continuous improvement among frontline supervisors and staff.

· Execute operational plans and initiatives designed to improve efficiency, service quality, and customer satisfaction.

· Support senior leadership in implementing company strategies at the ground level.

2. Safety & Compliance

· Enforce safety protocols and ensure all team members adhere to regulatory and company safety standards.

· Respond promptly to incidents, participate in investigations, and ensure corrective actions are carried out effectively.

· Monitor safety performance and participate in regular audits and training to maintain a safe work environment.

3. Operational Management

· Manage daily operations, including scheduling, resource planning, and workflow optimization to meet service targets.

· Allocate labor, equipment, and materials efficiently, adjusting to changing priorities and conditions.

· Provide technical support and hands-on leadership to address operational challenges and maintain quality standards.

· Ensure compliance with relevant CBAs and maintain effective working relationships with union representatives.

4. Financial & Budgetary Support

· Assist in managing budgets and controlling operational expenses within assigned cost centers.

· Monitor key operational metrics and financial indicators, identifying areas for cost reduction and performance improvement.

· Own P&L accountability for assigned area while driving revenue growth and cost control while achieving targeted gross margins

· Contribute to revenue generation and cost-saving initiatives in coordination with senior management.

5. Process Improvement & Reporting

· Identify opportunities for process enhancements and support the implementation of operational improvements.

· Track performance metrics and prepare regular reports for local and regional leadership.

· Support the rollout of new systems, tools, or procedures aimed at improving service delivery and operational efficiency.

6. Team Management & Development

· Supervise, coach, and develop team members to build a skilled, motivated workforce.

· Conduct performance evaluations and provide timely feedback and coaching.

· Lead by example to foster a high-performance culture aligned with company values.

7. Client & Stakeholder Coordination

· Serve as the primary operational contact for internal teams and clients within the local area.

· Address client concerns promptly and ensures service commitments are met.

· Collaborate with other departments (e.g. sales, HR) to deliver seamless service and meet customer needs.

8. Additional Duties

· Perform other related duties as assigned to support business needs.

· Continuously seek opportunities for professional development and contribute to team-wide learning and growth.

Requirements

· 7+ years of experience in electrical testing, commissioning, and industrial services, including 3+ years in a leadership role.

· Proven success in managing operations with P&L accountability and delivering on financial targets.

· Experience in project management, resource allocation, and team leadership.

· Experience working with unionized teams and ensuring compliance with CBAs.

· Strategic thinker with exceptional decision-making, problem-solving, and analytical skills.

· Strong leadership and interpersonal skills, with the ability to inspire and manage diverse teams.

· Knowledge of industrial safety protocols and regulatory compliance.

· Experience in financial management, including revenue forecasting, budgeting, and performance analysis.

· Skilled in Microsoft Office Suite and project management software

  Preferred Qualifications:

· Bachelor’s degree in Electrical Engineering, Business, or a related field.

· Professional Engineering License (PE) and/or Project Management Professional (PMP) certification.

· NETA Certification

  Physical Requirements:

This job involves both indoor and outdoor work. While performing the duties of this job, the employee is regularly required to:

· Lift, carry and/or move up to 75 pounds repeatedly.

· Climb ladders, staircases, step stools, stand, walk, sit, and operate vehicles for extended periods.

· Bend, stoop, crawl and work in awkward positions or confined spaces for several hours.

The employee may occasionally be required to:

· Work outdoors in varying weather conditions including intense heat/cold, muddy and wet environments.

· Perform precision tasks with instruments and fittings.

· Communicate verbally and in writing.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

TechPro Power Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This job description outlines the primary responsibilities and qualifications for the position, highlighting the collaborative and essential skills necessary for success. While we aim to provide an accurate depiction of the role, actual duties may vary based on organizational needs and evolving business requirements. These statements describe the general nature and level of work performed and are not an exhaustive list of all responsibilities, duties, and skills required.