Professional Services Engineer

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Position Summary:

The Senior Manager for the Professional Services team at Perforce is seeking a Professional Services Engineer to join our team supporting the Delphix product line. In this role, you will be responsible for architecting, implementing, and optimizing Delphix solutions for enterprise clients. You will collaborate directly with customers to understand their technical requirements; design tailored solutions and lead the deployment process from planning through post-implementation support. This position is ideal for individuals with a strong background in database administration, infrastructure, and automation who excel in customer-facing environments and are passionate about solving complex technical challenges.

• Deliver Infrastructure architecture design, deployment, and integration of Delphix solutions in complex enterprise environments
• Translate customer use cases into actionable solution architectures, with a focus on performance, scalability, and maintainability
• Collaborate with customer teams to automate Delphix provisioning and data management workflows using scripting and APIs
• Provide technical guidance and best practices to client teams and internal stakeholders
• Troubleshoot and resolve environment-specific issues in collaboration with Delphix Engineering and Support
• Develop and maintain technical documentation and playbooks for customer deployments
• Drive end-to-end technical project delivery, including requirements gathering, technical scoping, and hands-on implementation
• Identify recurring deployment challenges and feed insights into product and service enhancements
• Act as a trusted technical advisor and subject matter expert (SME) for Delphix during pre-sales, implementation, and post-go-live phases

• Database Administration Experience with SQL Server or Oracle DBMS, with deep understanding of backup and recovery, log architecture, and connectivity
• Experience with high-availability and performance-oriented database platforms such as Oracle RAC, Exadata, or equivalent features in SQL Server (e.g., Always On) or MongoDB (e.g., sharding, replica sets)
• Cloud administration experience in AWS, GCP, or Azure environments
• Scripting experience in at least one of these languages --Bash shell, PowerShell, Python, or Perl
• Ability to identify issues and risks proactively, predominantly in time to affect outcomes
• Excellent communication skills, capable of conveying technical concepts to both technical and non-technical audiences

• Troubleshooting skills in networking (e.g., connectivity, DNS, firewalls) and storage systems (e.g., NFS, SAN, disk performance issues)
• Strong UNIX/Linux or Windows system administration skills, including software builds, OS error troubleshooting, and performance analysis
• Experience designing, implementing, and maintaining data masking policies and workflows to meet compliance requirements (e.g., GDPR, HIPAA, CCPA)
• Experience with data compliance platforms, including capabilities such as sensitive data discovery, data masking, and enforcing policy-based compliance—regardless of specific tool or vendor

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. 

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

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