Senior Operational Readiness Associate

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥

The Senior Operational Readiness Associate plays a key role in ensuring the smooth operation of High Stakes Test Centers (HSTCs).

As Senior Operational Readiness Associate your tasks will include the following:

• Maintain accurate and up-to-date records for all HSTCs within PeopleCert’s systems, supporting data integrity and compliance.
• Act as the point of contact for onboarding-related queries, providing guidance and support to internal and external stakeholders.
• Oversee the readiness phase for onboarding new partners, providing clear guidance and managing their setup process.
• Supervise the installation and configuration of PeopleCert’s Test Management and Monitoring tools, ensuring full operational functionality.
• Coordinate with internal teams to facilitate and complete demonstration exams as part of the readiness process.
• Track completion of mandatory HSTC training through the PeopleCert platform, and engage with partners to ensure full compliance.
• Request, review, and approve required documentation submitted by HSTCs, ensuring they meet organizational standards.

What we look for:

• Bachelor’s degree in business administration, operations management, or a related field preferred.
• 1-3 previous working experience in a multi-cultured environment would be considered a plus.
• Excellent attention to detail.
• Excellent command of the English Language (Level C2). Extra languages desired
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Clear and effective communication skills, both written and verbal.
• Strong organisational and time-management skills.
• Ability to work under pressure and meet tight deadlines.
• Experience in liaising with multiple teams and departments.
• Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.

What we offer:

• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.