Spanish Speaking Customer Support for Gaming & Esports Department

Patrique Mercier Recruitment is excited to offer an opportunity for a Spanish Speaking Customer Support Representative for the Gaming & Esports Department. In this role, you will provide exceptional support to Spanish-speaking customers within the gaming community, addressing their inquiries, troubleshooting issues, and ensuring a positive experience with our products and services. If you have a passion for gaming and outstanding customer service skills, this is the perfect opportunity for you!

Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding gaming products, account management, and esports events.
• Resolve customer complaints and technical issues efficiently to enhance their gaming experience.
• Document all customer interactions accurately within the CRM system.
• Collaborate with internal teams to provide seamless support and feedback on customer experiences.
• Stay informed about gaming trends, products, and esports news to provide knowledgeable assistance.

• Fluency in Spanish and English; additional languages are a plus.
• Experience in customer support, preferably in the gaming or esports industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused approach.
• Familiarity with CRM systems and proficiency in standard office software.
• A passion for gaming and knowledge of current trends in esports.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras