Spanish Speaking Customer Support for Food Delivery Service Department

Patrique Mercier Recruitment is excited to offer an opportunity for a Spanish Speaking Customer Support Representative for our Food Delivery Service Department. In this role, you will be the key point of contact for Spanish-speaking customers, handling inquiries and providing excellent support regarding food delivery services. Your mission will be to ensure customer satisfaction by addressing their needs and resolving any issues. If you are driven by customer service and have a passion for the food industry, we encourage you to apply!

Responsibilities

• Deliver exceptional customer support to Spanish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to order placements, delivery status, and menu options.
• Resolve any customer complaints and issues promptly and effectively.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to ensure effective service delivery and prompt resolution of customer inquiries.
• Stay updated on food delivery service offerings and industry trends to provide knowledgeable support.

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Experience in customer support, preferably within the food delivery or restaurant industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a focus on customer satisfaction.
• Familiarity with CRM systems and proficiency in standard office software.
• A positive attitude and the ability to work effectively in a team environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras