Spanish Speaking Customer Service for Smart Home Technology Department

Patrique Mercier Recruitment is excited to present an excellent opportunity for a Spanish Speaking Customer Service Representative for the Smart Home Technology Department. In this innovative role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to smart home products and services. Your expertise and enthusiasm for technology will help enhance the customer experience and ensure satisfaction. If you're fluent in Spanish and have a passion for smart home solutions, we want you to join our vibrant team!

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with product inquiries, installations, technical support, and troubleshooting.
• Accurately document customer interactions and solutions in the CRM system for efficient tracking.
• Collaborate with internal teams to resolve customer issues and provide timely support.
• Stay informed about the latest trends in smart home technology and company offerings.
• Build and maintain strong customer relationships to encourage loyalty and repeat business.

• Fluency in Spanish and English; knowledge of additional languages is an advantage.
• Experience in customer service, particularly in the tech or smart home industry, is preferred.
• Strong communication and interpersonal skills.
• Proficient in CRM systems and general computer applications.
• Detail-oriented with excellent organizational skills.
• Able to manage multiple tasks and work effectively in a fast-paced environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras