Spanish Speaking Customer Service for Fashion & Apparel Department

Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Spanish Speaking Customer Service Representative for the Fashion & Apparel Department. In this vibrant role, you will provide exceptional support to Spanish-speaking customers, assisting them with inquiries related to fashion products, orders, and service issues. Your passion for fashion and strong customer service skills will play a crucial role in enhancing the shopping experience for our clientele. If you are fluent in Spanish and have a flair for fashion, we would love to see you join our team!

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients via various communication channels.
• Assist customers with inquiries regarding products, order statuses, returns, and exchanges.
• Document and track customer interactions accurately in the CRM system for effective resolution and follow-up.
• Collaborate with internal teams to resolve customer queries and enhance satisfaction.
• Stay informed about the latest fashion trends, promotions, and product offerings to provide knowledgeable support.
• Build and maintain positive relationships with customers to promote loyalty and brand recognition.

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Experience in customer service, especially in the fashion or retail industry, is preferred.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and e-commerce platforms.
• Detail-oriented with excellent organizational skills.
• Able to work in a fast-paced environment while managing multiple customer inquiries.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras