Polish Speaking Customer Support for Online Music & Podcast Department

Patrique Mercier Recruitment is excited to offer an engaging opportunity for a Polish Speaking Customer Support Representative for the Online Music & Podcast Department. In this role, you will provide outstanding support to Polish-speaking users, helping them navigate music and podcast services, addressing inquiries, and resolving issues effectively. Your dedication to customer service will play a crucial role in enhancing the experience for users in the vibrant world of online media. If you are passionate about music and podcasts and enjoy assisting customers, we encourage you to apply!

Responsibilities

• Provide expert customer support to Polish-speaking users via phone, email, and live chat.
• Assist users with inquiries related to music and podcast services, account management, and subscription issues.
• Resolve customer complaints efficiently, ensuring satisfaction and loyalty.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to relay customer feedback and contribute to service improvements.
• Stay up-to-date with the latest trends in music and podcasts to better assist customers.

• Fluency in Polish and English; knowledge of additional languages is a plus.
• Experience in customer support, ideally within the music or digital media industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Familiarity with CRM systems and standard office software.
• A passion for music and podcasts, with a keen understanding of user preferences.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras