Dutch Speaking Customer Support for Ride-Sharing App Department

Patrique Mercier Recruitment is excited to offer a position for a Dutch Speaking Customer Support Representative for the Ride-Sharing App Department. In this role, you will be the voice of our Dutch-speaking customers, assisting them with their inquiries related to our ride-sharing services. Your goal will be to deliver exceptional customer service, ensuring that users have a smooth and satisfactory experience with our app. If you thrive in a fast-paced environment and have a passion for customer support, we would love to hear from you!

Responsibilities

• Provide outstanding customer support to Dutch-speaking users through phone, email, and chat.
• Assist customers with ride inquiries, account issues, and app navigation.
• Efficiently resolve customer complaints and troubleshoot problems to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to improve service delivery and enhance user experience.
• Stay updated on app features and industry trends to provide relevant support.

• Fluency in Dutch and English; additional language skills are a plus.
• Previous experience in customer support, particularly within the ride-sharing or tech industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-centric mentality.
• Familiarity with CRM systems and proficiency in standard office tools.
• A proactive approach to work and a keen interest in helping users maximize their experience with the app.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras