Spanish Speaking Customer Service for Home Improvement & DIY Tools Department

Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for a Spanish Speaking Customer Service Representative for the Home Improvement & DIY Tools Department. In this role, you will support Spanish-speaking customers, guiding them through their inquiries related to home improvement products and tools. If you are passionate about DIY projects and enjoy helping others find the right solutions for their needs, this position is tailor-made for you! Join our dynamic team and make a difference by ensuring an exceptional service experience for our customers.

Key Responsibilities

• Provide high-quality customer support in Spanish, assisting customers with product inquiries, order issues, and general information about DIY tools and home improvement.
• Resolve customer complaints efficiently and effectively, ensuring a high level of satisfaction and loyalty.
• Document customer interactions accurately in the CRM system, maintaining clear records of inquiries and resolutions.
• Collaborate with the sales and technical teams to address complex queries and ensure timely resolution.
• Stay informed about the latest product offerings, DIY techniques, and industry trends to provide informed assistance.
• Engage proactively with customers, fostering relationships and encouraging repeat business.
• Participate in training sessions to continually develop your knowledge of products and enhance customer service skills.

• Fluency in Spanish and strong English communication skills, both written and spoken.
• Previous experience in customer service, preferably in home improvement, retail, or a related field.
• Strong problem-solving skills with a focus on delivering excellent customer service.
• Excellent verbal and written communication abilities to effectively engage with customers.
• Able to manage multiple inquiries and prioritize tasks efficiently.
• Attention to detail and organizational skills for maintaining accurate records and documentation.
• A genuine passion for home improvement and DIY projects will be considered a significant advantage.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors