Italian Speaking Customer Service for Fitness & Sports Equipment Department

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for an Italian Speaking Customer Service Representative for the Fitness & Sports Equipment Department. This role plays a vital part in supporting fitness enthusiasts and sports equipment customers by providing top-notch service and assistance. Your primary responsibility will be to address inquiries, resolve concerns, and ensure clients have a seamless experience with our fitness products. If you are passionate about fitness, sports, and delivering excellent customer service, we would love to have you join our dynamic team.

Key Responsibilities

• Provide exceptional customer support in Italian, managing inquiries related to fitness and sports equipment effectively.
• Assist customers with product selections, orders, and technical questions regarding equipment usage and care.
• Document customer interactions accurately, ensuring clear records for future reference and service enhancement.
• Collaborate with sales and technical teams to resolve complex issues and provide comprehensive solutions to customers.
• Stay informed about the latest fitness trends and product developments to provide accurate advice and recommendations.
• Engage with customers proactively to understand their needs and foster a positive relationship with the brand.
• Participate in ongoing training to enhance your product knowledge and customer service skills.

• Fluency in Italian and strong communication skills in English, both written and spoken.
• Prior experience in customer service, especially in the fitness or sports equipment sector, is highly beneficial.
• Strong problem-solving skills with a focus on delivering solutions that enhance the customer experience.
• Excellent verbal and written communication skills, enabling effective customer engagement.
• Able to manage multiple inquiries and tasks while maintaining a high standard of service.
• Attention to detail and organizational skills for precise documentation of customer interactions.
• A passion for fitness and sports will be advantageous in understanding customer needs and product offerings.

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors