German Speaking Customer Support for Car Leasing & Financing Department

Patrique Mercier Recruitment PT is excited to present an incredible opportunity for a German Speaking Customer Support representative in the Car Leasing & Financing Department. Our mission, encapsulated by 'With a new dawn comes your Next Job!', focuses on connecting skilled professionals with top-tier employment opportunities across various industries. In this essential role, you will assist German-speaking customers seeking information and support related to car leasing and financing options. Your contribution will be vital in ensuring a seamless and satisfactory experience for clients navigating their leasing needs. If you are passionate about customer service and are ready to grow your career in a dynamic environment, we would love to hear from you.

Responsibilities

• Provide exceptional customer support to German-speaking clients regarding car leasing and financing inquiries.
• Assist customers with understanding various leasing options, payment plans, and financing details.
• Resolve inquiries and issues related to contracts, payments, and vehicle information swiftly and professionally.
• Document customer interactions accurately in the CRM system for reference and quality assurance.
• Collaborate with the sales and finance teams to ensure smooth processes and customer communication.
• Stay updated on industry trends, product offerings, and service changes to provide accurate advice to clients.
• Identify opportunities for service improvement and contribute innovative ideas for enhancing the customer experience.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service roles, particularly in automotive or financing sectors.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Strong problem-solving abilities and the capability to handle complaints professionally.
• Familiarity with CRM software and customer support systems is preferred.
• Ability to work collaboratively within a team while also managing tasks independently.
• A proactive approach to helping customers and a commitment to excellence in service.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals