Dutch Speaking Customer Support for Luxury & High-End Brand Retail Department

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Dutch Speaking Customer Support representative within the Luxury & High-End Brand Retail Department. As part of our commitment to 'With a new dawn comes your Next Job!', we specialize in connecting talented professionals with prestigious companies in various sectors, including luxury retail and customer service. In this prestigious role, you will provide exemplary support to Dutch-speaking clients, ensuring that their inquiries and concerns regarding luxury products and services are addressed with the highest level of professionalism and care. This role offers the chance to immerse yourself in a dynamic retail environment that values elegance and quality. If you are passionate about providing stellar service and have a keen interest in luxury brands, we invite you to join our team!

Responsibilities

• Offer high-end customer support to Dutch-speaking clients regarding luxury products and services.
• Assist customers with inquiries about product details, availability, and purchase processes.
• Handle customer complaints and issues with tact and efficiency, ensuring satisfaction.
• Document all customer interactions thoroughly to help enhance service processes.
• Collaborate closely with sales and product teams to relay customer feedback and optimize service delivery.
• Stay updated on the latest luxury product offerings and brand initiatives to inform customers accurately.
• Promote an exceptional customer experience, embodying the values of the luxury brand.

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, particularly in luxury retail or high-end brand environments.
• Strong interpersonal and communication skills, with a focus on customer experience.
• Ability to handle difficult situations with professionalism and empathy.
• Familiarity with customer support software and CRM tools is a plus.
• Deep understanding of luxury brands and a passion for high-end retail.
• A proactive approach to problem-solving and a commitment to excellence.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals