Argenti Operations Facilitator (6FTC)

We believe in the power of ingenuity to build a positive human future.  

As strategies, technologies, and innovation collide, we create opportunity from complexity. 

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. 

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.  

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. 

PA. Bringing Ingenuity to Life. 

• Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• Expected to spend at least 2 days at week in the Winchester office with some other travel in the Hampshire area. 
• This is a 6 month Fixed Term Contract 

Exciting opportunity to join the award winning Argenti care technology partnership.
We are seeking an Argenti Operations Facilitator, preferably with a Social Care or Health background, to handle the receipt, and processing of referrals in our busy care technology services. You will be responsible for supporting the team to maintain an efficient, responsive high-quality service to Council staff and service users. This is a great opportunity to help achieve better outcomes and quality of life for vulnerable service users, their families and their carers right across the country.

Purpose of Role

To be part of an award-winning team responsible to operations manager the for the administration of the day-to-day operational service, ensuring that it is efficient and responsive always to the needs of all Council’s staff and service users.

To work with potential referrers of care technology to support their high-quality referrals into the service to achieve better outcomes and quality of life for service users, their families and their carers.

To be responsible for ensuring that all records are kept accurately.

To serve as an ambassador for the Argenti partnership, representing the service in a positive and progressive manner at all times through all interactions.

You will have opportunity to: 

• To take responsibility for the day-to-day administration of the Argenti Service Front-Desk, receiving referrals, assessing for appropriateness, reviewing and quantifying benefits 
• To assist in the smooth running of the BAU operations by taking responsibility for inbox duty and telephone enquiries. To provide an efficient service on the phone and email when dealing with internal and external communication.
• To support referrers to make high quality referrals for care technology that are ‘right first time’. 
• To be responsible for receiving and rapidly resolving service queries from service users, Care Managers, other professionals and external agencies in an efficient and effective manner. 
• To ensure that enquiries and complaints are dealt with efficiently and effectively in line with contract requirements ensuring more complex matters are discussed with the Operations Manager. 
• To support with response to emergencies, when on duty and be available for contact if required. 
• To support the delivery of the Argenti Customer Feedback and Quality Assurance Programme which meets the Councils’ and TSA Standards. 
• Maintain up to date, accurate and timely record within Argenti operational systems and to be responsible for ensuring all required data is added into Councils’ care management system and Argenti’s systems in an accurate and timely fashion. 
• To carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council’s equal opportunities and customer care policies, Codes of Conduct, Disciplinary & Efficiency Rules, and the new approach to care technology.

• IT skills with all basic Microsoft packages. 
• Analytical skills, be able to interpret data sets. 
• Advanced Microsoft Excel skills. Be able to run data analysis and reports using Excel. Skills should include logical functions, working with lookups, data validation, pivot tables. 
• Great communication skills, to be trusted to engage with clients independently and produce reports using PowerPoint and Word. 
• Attention to detail. 
• Effective leadership of problems. 
• Adaptability and resilience. 
• Great Teamwork. 
• Willing to learn new skills. 

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

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Life at PA 

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. 

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.  

Find out more about Life at PA here. 

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. 

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at: [email protected]