Supply Chain Operations Associate

Accenture • San Jose, Plaza Real Cariari • Full-time

$40,000

per year

supply chain customer support Communication Operations Logistics

Job Description

Job Overview

Logistics Service Representative II works on programs related to customer satisfaction or return of defective materials from end customers. Logistics Service Representative II supports the Company's processes through professional communication to and from customers, on behalf of the partners. As a result, of the communication with customers, this individual will update the company's database with the relevant information. The Logistics Service Representative II will work in accordance with all quality control initiatives, as well as with the requirements of the respective program.

Responsibilities & Duties

Handle/resolve outbound or inbound customer requests, issues and communications
Utilize clients third parties to provide the entitled service
For service level agreement in jeopardy, follow established escalation rules
Resolve customer complaints and escalations
Update applicable Program Database(s) accurately
Handle customer situations in accordance with OnProcess Technology policies
Escalate data or program specific issues to appropriate level of management
Meet or exceed key performance standards and quality objectives
Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
Report actual or suspected security and/or policy violations/breaches to an appropriate authority
Ad-hoc duties and special projects

Qualifications

6+ months of customer service experience within a Contact Center
Attention to detail and accuracy
Advanced English in written and spoken form (B2+)
Strong written, verbal and interpersonal communication skills
Meet certification requirements
Familiarity with or an ability to understand and utilize a database and Microsoft Office programs

Education/Certification(s)

High School Diploma or equivalent

Physical Requirements

Must be able to operate computer equipment, attend meetings, communicate on calls, exchang information, and identify the needs in order to meet and full the requirements of this position.

What we offer

Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.