Fast Facts

Looking for a Learning Experience Lead to enhance the quality of learning across our platform by defining standards, building evaluation systems, and collaborating with cross-functional teams to drive improvements in class effectiveness.

Responsibilities: Define quality standards for Outschool classes, create scalable evaluation systems for educators, collaborate on product improvements for educators, and drive continuous insights for evolving instructional quality.

Skills: 5+ years of experience in learning experience design, deep knowledge of online learning, data fluency, and strong collaboration skills with Product and Engineering teams.

Qualifications: Experience in EdTech or marketplace environments, proven ability to build scalable instructional systems, and expertise in data-driven design decisions.

Location: Remote position open to candidates in the U.S. and Canada, with no additional travel required.

Compensation: $125000 - $200000 / Annually

About The Role: 

We’re on a mission to improve the quality of learning experiences across our marketplace. We’re seeking a Learning Experience Lead to define what “great” looks like in an Outschool class—and to build the systems, tools, and standards that scale that greatness across our platform.

This role sits at the intersection of instructional design, learning science, and business analysis, and is ideal for someone who thinks like a learning architect and executes like a systems strategist. You’ll lead the effort to define and enforce quality standards, reduce variance in class effectiveness, and drive improvements in learner retention, conversion, and educator performance.

You’ll work closely with cross-functional partners across Product and Data to implement high-leverage interventions that improve retention and teacher practices at scale.

Core Responsibilities:

• Define Clear Quality Standards: Codify “what great looks like” in an Outschool class based on learner behavior, retention, and engagement patterns. Build frameworks and rubrics to guide the design of effective, engaging, and learner-centric experiences.
• Create Scalable Evaluation & Feedback Systems: Develop systems to assess educator quality and instructional design at scale—establish educator segmentation, feedback loops, and interventions. Identify the attributes of top-performing classes and translate them into actionable recommendations and templates.
• Partner on Product & Tooling for Educators: Collaborate with Product to improve the class creation flow, embedding pedagogical nudges and quality signals directly into the educator experience. Recommend UX improvements and insights delivery mechanisms that help educators continuously improve their craft.
• Drive Ongoing Insights: Surface trends around class effectiveness, learner engagement, and educator impact. Use these insights to evolve quality standards and inform new content formats, categories, or instructional approaches.

Desired Experience & Skills: 

• 5+ years of experience in learning experience design, instructional strategy, or education product/operations.
• Deep expertise in online learning design, including best practices for engagement, retention, and learner success.
• Demonstrated ability to build scalable systems that guide instructional quality across large educator or creator networks.
• Data-fluent: You use behavioral and retention data to drive design decisions and measure outcomes.
• Strong cross-functional collaboration skills; you’ve worked closely with Product, Engineering, and Data teams to shape tools and systems.
• Experience in a marketplace, creator platform, or EdTech environment is a strong plus.

Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. For New York and California candidates, as well as candidates based in Seattle, WA, the annual salary range for this role is $140,000 -$200,000. For Washington candidates outside of Seattle, as well as Colorado candidates, the salary range for this role is $125,000 -$180,000.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 21, 2024.

Please see the independent bias audit report covering our use of Covey here.