Support Services Manager

Description

ABOUT THE COMPANY

Founded: 1981

Mission: To strive for equity for our youth by valuing and supporting the life they envision. 

Values: Trust, Respect, Empathy, Inclusion, & Advocacy

JOB DESCRIPTION

Position Title: Support Services Manager 

Employment Classification: Full Time / Salary / Exempt 

Reports to: Director of Support Services

Department: Programs

Program Summary: Our Support Services programs empower transitional age youth (18-25) by offering comprehensive support through several key initiatives: the Lyon Workforce Academy (LWA) provides case management and workforce training, including training and support for corporate partners; the Young Adult Court (YAC), a collaborative effort with Orange County Superior Courts and University of California Irvine, focuses on reducing recidivism by offering case management, resources, and linkages; and the Grants & Scholarships program, which offers financial and educational support to youth pursuing higher education.

Position Summary: The Manager of Support Services oversees the implementation and quality of multiple support programs for transitional age youth, including LWA, YAC, and Grants & Scholarships. This role involves leading and developing program staff, ensuring trauma-informed service delivery, managing community and donor relationships, and overseeing program budgets and compliance. The Manager is responsible for program evaluation, data management, and crisis intervention, requiring a flexible schedule, including after-hours and on-call availability.

When considering this job opportunity, please be aware that the role may involve high stress levels due to mitigating participant crises and potential exposure to vicarious trauma. It is essential to prioritize self-care and seek appropriate support when needed.

Requirements

Major Areas of Responsibility:

• Lead and supervise a team of staff who are knowledgeable of and responsive to the unique challenges faced by transitional age youth, including those impacted by foster care, the justice system, homelessness, mental health issues, and trafficking.
• Ensure high-quality program implementation and evaluation through continuous monitoring, data management, and collaboration with external partners.
• Organize and coordinate program efforts to maintain a team-driven approach, involving caregivers, youth, and community services in the development and delivery of services
• Provide coaching, feedback, and performance evaluations for staff, fostering professional growth and ensuring alignment with program goals.
• Manage community and donor relationships in partnership with the Program Director, expanding the program's referral and resource base.
• Oversee program budgets and expenses, ensuring financial resources are used effectively and in compliance with organizational policies.
• Develop and update program policies and procedures, ensuring staff are informed and consistent in their application across all program sites.
• Provide crisis intervention and support, including after-hours on-call response, to address emergencies and support program operations.
• Lead effective team meetings and supervise individual and group activities, ensuring alignment and collaboration within the team.

Knowledge, Skill, and Experience Requirements:

• Master’s degree preferred or a Bachelor’s degree in Human Services or a related field with 8-10 years of related work experience.
• Minimum 5 years of experience with increased responsibility in the human services field, working with homeless transitional age youth, current and former foster youth, or in a related area.
•  At least 2 years of experience working with Transitional Age Youth (TAY) and in a supervisory capacity.
• Minimum 2 years of experience managing contracts, grants, and program budgets.
• Strong leadership and organizational skills, with the ability to manage multiple programs, competing priorities, and delegating tasks effectively.
• Experience in crisis management and resource deployment, ensuring effective and timely responses to emergencies.
• Proficient in developing and implementing program policies and procedures, aligning them with organizational goals and compliance requirements.
• Strong written and oral communication skills, with the ability to present effectively in public and engage with diverse stakeholders.
• Proficient in Microsoft Office and database management, with the ability to generate reports and manage program data.
• Maintain a flexible schedule to meet the needs of the program, including after-hours availability as required.
• Possess a valid California driver’s license and proof of automobile insurance. Position requires DMV clearance.
• Pre-employment screenings include criminal background check, FBI/DOJ fingerprinting, TB test, drug screen, and previous employment verification. 
•  A Plum.io assessment is a required part of the application process, and your application will be received after submitting your application. Visit this link to learn more https://www.plum.io/about

Essential Qualities:

• Passion for Orangewood Foundation’s mission, vision, and values, with a deep commitment to supporting youth and fostering positive change.
•  Strong communication and teamwork skills, demonstrating the ability to collaborate effectively and uphold the organization’s operating principles.
• Flexible and positive attitude, consistently approaching projects, activities, and job functions with adaptability and optimism.
• Ethical decision-making and confidentiality, ensuring that actions are guided by integrity and respect for privacy.
• Leadership and professionalism, serving as a role model for colleagues, youth, and community partners.
• Organizational skills, with the ability to multi-task and maintain focus on multiple priorities simultaneously.
• Detail-oriented team player, taking initiative to address challenges and contribute to the success of the team.
• Enjoyment in working with youth, young adults, volunteers, and community partners, fostering strong and supportive relationships.

Working Environment/Physical Requirements:

• Position may require use of personal vehicle. Physical requirements include standing, sitting, typing, bending and lifting up to approximately 25 lbs. (i.e. tables, chairs, food, water, etc.). 
• Modification to work schedule may be made based on needs of the Foundation.

Orangewood Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hair styles such as braids, locks, and twists), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity (including individuals who are transgender and/or transitioning), gender expression, age, sexual orientation, reproductive health decision-making, military and veteran status, or any other protected group, in accordance with all applicable federal or State laws