Patient Account Rep II

Description

GENERAL ACCOUNTABILITIES

1.Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time. Responds to all patients with empathy and positive interpersonal skills at all times.

2.Reports for scheduled shift on time and prepared to assume responsibilities.

• Reports to work in proper uniform/attire.
• Leaves for meal break on time and returns on time.
• Varies work schedule to meet the needs of the department.
• Ensures the department manager has approved all scheduled overtime.
• Seek supervisor approval before working beyond scheduled hours that will result in overtime.
• Schedules all time off with supervisor’s approval.
• Strictly adheres to hospital attendance/tardiness policies 100% of the time.
• Performs all duties as assigned.
• Wears I.D. badge in a visible location at all times on hospital property.
• Protects I.D. and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department.

3.Attends and participates in meetings and is responsible for information communicated at meetings and in email.

• Attends all mandatory in service on a timely basis as scheduled.
• Participates as an active team member at staff meetings.
• Reads communications and acts upon in a positive and informative manner.

4.Identifies own educational needs and maintains appropriate skill level through educational opportunities.

5.Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.

6.Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.

• Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
• Actively promote diversity and inclusion across organization for both patients and coworkers while avoiding any language or actions considered to be discriminatory or derogatory regarding race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, and marital status.
• Assists in maintaining an atmosphere of cooperation and teamwork with other departments and community partners.
• Demonstrates a genuine willingness to prevent or resolve inter-personal conflicts.
• Demonstrates the ability to participate in and/or implement team decisions.
• Adheres to HIPAA and all applicable privacy laws at all times, only sharing information on a “need to know” basis.

7.Follows Infection Control procedures at all times.

• Clinical Personnel: Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
• Non-Clinical Personnel: Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
• Adheres to isolation procedures at all times as applicable.

8.Adheres to the following environmental care standards.

• Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
• Code Blue, Code Gray, Code Silver, Code Amber, Code Red, Code Orange, Rapid Response Team
• Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and hospital property.

9.Be familiar with and comply with the Mid-Valley Hospital & Clinic Personnel Handbook and Policies.

10.Be familiar with the collective bargaining agreement (Union Contract) of the UFCW 21 and Mid-Valley Hospital.

11.Demonstrates the ability to adapt to varied age-specific patient populations.

• Non-Clinical Personnel: This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required.

Requirements

Education Background and Experience

Minimum Education:

· High School graduate/GED

Required Licensure / Certifications:

· None   required

Required Experience:

· Two years prior Business Office experience

· General knowledge of collection   policies

· Medical background with working   knowledge of, insurance claim processing, UB-92’s, HCFA 1500’s, and Business   Office policies and procedures.

· Prior experience with credit and   collection policies and procedures.

· Ability to work on multiple   projects during any given day and prioritize new projects as they may arise.

· Is discreet in matters   pertaining to patient accounts.

· Must use good communication   skills when working with the public or coworkers.

· Experience with computers   required.

· Work independently with little   supervision.

· Assists whenever necessary with   insurance billing and follow-up.

· Willing to perform accurately   repetitive tasks with close attention to detail.

Essential Job Functions

1. Performs all collection of patient accounts during and after all insurance companies have remitted their portion in accordance with the credit and collection policies of the Hospital. 

2. Works with ATB report in a timely fashion, requesting assistance if needed.

3. In a courteous and professional manner makes calls or other contacts on delinquent accounts over 90 days old. Processes pre-collect letters for mailing.

4. Completes a list of Bad Debt, Charity Care and Bankruptcy accounts on a monthly basis for review and approval at the Hospital Board meeting.

5. Makes financial arrangements for payments with current inpatients and all other patients of the hospital who have no medical insurance. This includes pre-admission and time-of-admission counseling.

6. In a polite and helpful manner answers questions from patients about their bills and does necessary research on problem accounts.

7. Processes all Healthcare Assistance Applications in accordance with State and hospital policy.

8. Perform other duties as assigned by the Business Office Manager.

 Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of .076923 vacation hours per hour worked. Accrued sick leave at an accrual of .04615 per hour, Life insurance and a profit-sharing plan. We also offer medical, dental and vision insurance plans. Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.