Deposit Operations Analyst

Description

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Summary: Deposit Operations Analyst will be a point of contact for Branch Support and service questions, ranging from simple to complex depending on the business structure and need. Offer ideas and recommendations for workflow and process improvements by: (1) maximizing efficiency; (2) mitigating risk and red flags with adequate controls; (3) leveraging existing technology; (4) meeting customer service standards; and (5) meeting regulatory best practice requirements. As primary point of contact of these business processes, your focus will include, but not limited to: Escrow Accounts, Controlled Accounts, Deposit Accounts, and Branch Programs or Procedures.

Essential Duties & Responsibilities

• Perform assigned duties in accordance with the Bank’s Mission, Vision and Core Values; and provide the Bank’s customers with timely, responsive and exceptional service in accordance with the Bank’s customer service standards.
• Analyze current workflow, core systems, process, and procedures; make recommendations to standardize Branch Operations and Deposit Account procedures.
• As assigned, enhance processes and procedures with risk-based, clear, and concise written documentation.
• Work with Regional Customer Service Manager to implement change; champion progress and identify shortcoming or opportunities and assist when needed.   
• Working closely with the Regional Customer Service Manager to be a subject matter expert for Deposit Account Services; and to include opening products, services, forms, documentation, and maintenance.
• Provide support for department projects and special initiatives.
• Assist retail branches with troubleshooting deposit account questions or issues. Dive deeper to understand root causes and resolve issues with the team as they arise. Utilize all applicable resources such as NB Help Desk, Fiserv ServicePoint, internal guides & procedures, and other available platforms.
• Looks for innovative ways to maximize current technology that will improve customer service, internal controls and streamline processes.
• Maintain proficiency with all Deposit Administration and client-facing software and technology solutions as a subject matter expert.
• Assist with monthly training coordination for new and updated operations procedures and forms.
• Be proficient in supporting new account opening for Bank products, services, forms, documentation, and maintenance.
• Assist with build-out of processes and procedures for complex business entities such as property management, escrow and impound, IOLTA and 1031 Exchange.
•  Reviews deposit departments’ procedures or programs, assesses risk, and assists the SOO and RCSM in tracking completion timelines. 
• Assist in completing Quality Control efforts for branch processes, including: new account reviews, Weiland Maintenance, etc.
• Perform other duties as assigned

Requirements

Required Qualifications

• Bachelor’s degree in business or finance, or equivalent work experience 
• 4 years prior banking experience with at least 2 years of opening complex business accounts  
• Thorough knowledge and experience of banking treasury management and new account processes, compliance, regulations, policies and procedures
• Strong customer service skills
• Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Technical Writing 
• Excellent communication skills

Preferred Qualifications

• Previous experience in conducting training or presentation meetings
• Time management, problem solving, and project management skills
• Previous experience in New Accounts, Branch banking operations, Treasury Management
• Experience with Microsoft Word, Excel, and Adobe Acrobat Form Creation 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl.