Senior Account Manager - GAIN Experience (formerly Nomensa)

The Role: Senior Account Manager

Reporting into: Account Director

Location: Bristol or London, you can work from either!

Hybrid Working: Yes (2 days a week in the office)

About the role

As a Senior Account Manager, you will drive our business forward, by managing a portfolio of clients including delivering programmes of work and ensuring we deliver a great service whilst building strong relationships. You will be the first point of contact for client questions and requests. You will also work in partnership with practitioners throughout the business to create exceptional digital experiences for our clients ensuring we are helping our clients to meet their commercial objectives.

What you'll be doing:

• In your role as a Senior Account Manager, you will take the lead on a range of exciting accounts, ensuring client satisfaction and helping to drive results that align with their strategic goals.
• You will collaborate closely with both clients and internal teams, championing the voice of the client and delivering insights that shape our initiatives.
• Your responsibilities will include accurate financial reporting and forecasting, managing project budgets, and identifying opportunities for growth within your accounts.
• You will lead by example, mentoring junior team members, and contributing to a culture of knowledge-sharing and continuous improvement.
  

What we’re looking for:

• A strong background in account management (5+years experience), with a proven ability to foster and grow long-term client relationships.
• Experience managing portfolio over and above £600,000 per year.
• A commercially minded person with experience in growing accounts and securing new business opportunities.
• The ideal candidate will be an excellent communicator, skilled in engaging with stakeholders across various levels and backgrounds - up to C-suite.
• A passion for user-centred design and experience in sectors such as public services or technology will be beneficial, but not essential.
• Lastly, you should be motivated and proactive, with a collaborative approach to problem-solving and teamwork.

How you’ll work:  

Constant curiosity: You can think critically and understand the data, knowing where you need to take action. You’re analytical with the ability to investigate and resolve   

Pushing boundaries: You’ll make the most efficient use of technology, suggesting process improvements   

The power of our imagination: You're a problem solver who goes the extra mile. You’ll know the best approach to take with clients to get results.  

Making it happen: You’re proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.  

Putting people first: You’ll build effective relationships with people, internally and externally, understanding both business and client needs.   
 

About Nomensa 

Nomensa is a strategic experience design agency. Combining our experience in psychology, interaction design and technology, we transform digital experiences. 
 
Plot twist …  
 
About GAIN  
 
We are now GAIN. GAIN is creative-led, insight-driven company that blends data, tech and creativity to create meaningful impact, with a workforce of 650 people worldwide.  
 
Nomensa joined forces with Bunnyfoot, Catch, and Access, to become GAIN Experience one of 5 expertise business units within GAIN.  
 
As the digital experience focused part of that group, our purpose stays the same: to put your users at the heart of everything we do and help businesses grow stronger, smarter, and faster through technology.  

Our benefits for UK employees include: 

• Private Medical Insurance  

• BUPA Life Assurance  

• Income protection  

• Employee Assistance Programme  

• Cycle to Work salary sacrifice scheme 

• Tech & Wearables salary sacrifice scheme 

• Octopus EV Scheme 

• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing 
   

Application process 

The closing date for this application is: Monday June 23rd 2025

• Upload your CV and cover letter 
• Call with our People Team (15 – 30 minutes). This is informal, we'll talk ambitions and salary expectations
• 1st stage interview: 45-minute video interview
• 2nd stage interview: 60-minute in person interview, depending on location
  

(P.s. our interviews tend to be more friendly and relaxed than most, that’s how we like to work) 

Interview Adjustments - We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident.  
 
The above also applies once successful, if you require any reasonable adjustments to ensure a smooth transition into your new role, please highlight this with us during onboarding.  

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.