Analyst - Payment Operations

Nium, the Leader in Real-Time Global Payments 

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.  

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. 

Reporting to our Payment Operations manager, the candidate will have the opportunity to evolve in a dynamic environment, taking initiative on day-to-day operations and support our very ambitious growth objectives.

• Processing operational payments, both manually and ensuring the successful processing of automated payments
• Posting manual deposits, reconciling clients' funding accounts, and resolving intercompany issues
• Review of all settlement and authorization exceptions in a timely manner across all banking and issuer partners
• Daily monitoring our ticketing system and actioning tickets in an accurate and efficient manner
• Cards and funding accounts investigations
• Other reports as requested on an ad-hoc basis                                                             
• Overseeing the accuracy of card monitors and investigating/resolving monitor-related issues. Promptly escalate any issues to the Senior analyst if unable to resolve               
• Collaborating with internal and external departments as necessary
• Contributing to ongoing improvement, documentation, and maintenance of internal processes  
• Investigating and addressing payment processing and flow of funds issues on client accounts or cards             
• Perform any other duties that may be reasonably assigned from time to time.                                                                                                                                        

• Previous experience in a similar role within payments will be considered an asset
• Conversant with a strong interest in both IT and Finance      
• Previous experience with databases and SQL is an asset        
• Results orientated, proactive and can-do attitude
• Good stakeholder management experience
• Strong work ethic, good judgment, initiative, and attention to detail
• The ability to represent Nium and our values excellently       
• Problem solver and experience working with cross functional teams across multiple time zones
• Be proficient with Microsoft Office computer applications, with a very good command of Excel spreadsheets.

What we offer at Nium  

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. 

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). 

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.

-2022 Great Place To Work Certification

-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies. 

- CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!  

We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.  

For more detailed region specific benefits :  https://www.nium.com/careers#careers-perks 

For more information visit www.nium.com 

Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.