Overview:

Primary Responsibilities:

• Complete quality reviews and mailing of MICR and TRA correspondence.
• Provide phone support for internal calls.
• Provide assistance with moderate training within the department.
• Process adjustments between banks via appropriate online systems.
• Resolve routine adjustment-related problems independently and within established procedures; escalate more complex problems to management.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Supervisor/Managerial Responsibilities:

Education and Experience Required:

Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Proven data entry skills

Proven personal computer skills

Education and Experience Preferred:

Some post-high school education

Minimum of 3 years’ banking experience within an operations unit or the department

Reconciliation skills

Physical Requirements:

Location