IT Service Desk Admin

About Futu US Inc.

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at our key entities:

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
• Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.

For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation.

About the role

To further the Futu/Moomoo mission, we’re looking for an experienced IT Service Desk Technician who will:

Work collaboratively and creatively as part of a skilled team, who will work with internal team members to provide assistance and resolution to Information Technology issues related to their daily tasks. Responds to telephone calls, email, service desk tickets and personnel requests for technical support for multiple business lines, geographic locations and remote team members. You will document, track, monitor, and coordinate with other team members on issues to ensure a timely resolution. You will assist with equipment acquisitions, deployments, upgrades, tracking, repair, and recycling.

What you'll do:

• Information Technology end user support both remote and/or on-site.
• Documentation of support requests, resolution and metrics to SLAs within the IT service support management solution.
• Follow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed.
• Account and mailbox creation as part of the on-boarding process, specifically Active Directory and Microsoft 365, and account maintenance and removal.
• Install, deploy and maintain laptops, desktops, peripherals, printers, multifunction and mobile devices.
• Administer IT service systems, including Microsoft Entra(AD) and 365, Windows, End Point maintenance and security, etc.
• Assist with maintaining IT service support management solutions and its functionality.
• Work with third party IT vendors when needed.
• Perform additional duties and assignments as requested in support of IT systems.
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records

• Associates or Bachelor's degree, preferably in the field of computer science or information systems.
• 2-4 years' experience in an IT Service Desk role.
• Strong customer service orientation.
• Experience with IT Hardware Deployments and Onboarding/Offboarding new hires.
• Experience working in a team-oriented, collaborative environment.
• In-depth knowledge of Microsoft Windows Operating Systems, Microsoft 365, Entra (Active Directory) and MacOS.
• Significant knowledge of PC hardware and mobile device maintenance and troubleshooting.
• Understanding of LAN/WAN technologies, telecommunications networks and various application software platforms.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into issues and products as required to resolve issues.
• Ability to prioritize, execute tasks and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language for technical and non-technical audience
• Proven analytical and problem-solving abilities.
• Must be able to quickly learn new skills and technologies
• Excellent customer service ability
• Ability to function effectively as a shared resource to the overall teams
• On-call availability.

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $50,000 - $75,000. This role is also eligible to participate in our discretionary bonus plan.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Warning about fake job posts

Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money.

All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.