Call Center Sales Representative

Description

Job Title: Call Center Sales Representative

Location: In-Office Miami, FL 33180

Hourly Rate: $20 per hour, full-time plus bonus

Hours: Monday – Friday, 9:00 AM – 6:00 PM (1-hour lunch)

Languages Required: English & Spanish (Bilingual)

About the Company

Mind & Mobility is a premier home health and therapy provider focused on helping older adults maintain their independence, improve mobility, and enhance quality of life. With services ranging from in-home care to outpatient physical therapy and cognitive wellness programs, we are redefining what aging in place can look like. Our team is passionate about delivering compassionate care and innovative solutions that support the daily lives of seniors across Florida and Michigan. Join a purpose-driven organization that values empathy, professionalism, and meaningful impact.

Position Overview

We are seeking a motivated, bilingual Call Center Sales Representative to join our growing team. This role is essential to our lead intake and client acquisition process, serving as the first point of contact for individuals seeking elderly care services. The ideal candidate is tech-savvy, persuasive, and passionate about supporting families in need of home health solutions.

Key Responsibilities

• Answer inbound calls from potential clients and leads in a timely, compassionate, and professional manner
• Conduct outbound calls to cold leads provided by our system to generate new interest and qualify prospects
• Guide callers through our intake process, collecting essential information and entering data accurately into our CRM
• Clearly communicate the value of our services to convert inquiries into scheduled assessments
• Schedule consultations or follow-ups with field representatives or care coordinators
• Maintain a thorough understanding of our elderly care services and effectively address questions or objections
• Follow up with leads as needed to ensure consistent outreach and conversion
• Collaborate with internal departments to ensure a smooth handoff of qualified leads
• Meet or exceed weekly performance metrics related to call volume, lead conversion, and data accuracy

Requirements

Qualifications

• Fluent in both English and Spanish (spoken and written)
• Previous experience in a call center, sales, or lead generation role required
• Familiarity with elderly care, home health, or senior services is a strong plus
• Comfortable with cold calling and objection handling
• Tech-savvy with the ability to learn new CRM tools quickly
• Strong communication and interpersonal skills
• Empathetic, patient, and professional demeanor
• Self-driven, results-oriented, and organized

Compensation & Benefits

• $20 per hour, full-time
• $75 commission for each qualified appointment booked (regardless of closure)
• Opportunities for additional performance-based bonuses
• Paid training on elderly care services, CRM tools, and sales process
• Supportive, collaborative work environment
• Room for growth and advancement within the company