Key Account Manager

Key Account Manager

Role type: Permanent

Location: Remote, UK

Salary: Competitive, depending on experience + company benefits

Why Midnite?

Midnite is a next-generation betting platform that is built for today’s fandom. We are a collective of engineers and designers who all share a passion for sports and gaming. We exist to bring fans closer to the games they love through the excitement of betting on their favourites.

Unlike the alternatives, Midnite doesn't feel like a website built two decades ago. Instead, it's a cutting-edge creation, designed and constructed from the ground up with the latest technologies. Crafting an experience that's truly intuitive, immersive, and immediately understandable is no walk in the park, but we thrive on the challenge. We believe we're on the brink of creating something truly awesome. 

What will you do?

As a Key Account Manager at Midnite, you’ll play a crucial role in shaping and nurturing the relationships that drive our business forward. You’ll help take ownership of our Key Accounts, using personalised 1-on-1 engagement strategies to boost revenue and build deeper, more meaningful connections with our players, all while expertly navigating the complex regulatory landscape.

Beyond day-to-day interactions, you’ll lead the charge in creating and delivering events and hospitality programs that keep our players engaged and loyal. In this position, you’ll also be the guardian of our commitment to Safer Gambling and AML standards, ensuring that our processes are not only compliant but exemplary. Your strategic oversight will be essential in harmonising regulatory compliance with our commercial goals, driving initiatives that directly reduce player churn and enhance overall satisfaction.

Responsibilities

• Focused on cultivating and enhancing key player relationships.

• Drive significant revenue from Key Accounts through tailored engagement strategies.

• Plan and execute year-round events and hospitality initiatives to boost engagement. 

• Oversee and ensure the implementation of top-tier Safer Gambling and AML processes, including thorough audits and documentation.

• Manage internal stakeholders to align regulatory compliance with commercial revenue goals.

• Achieve and sustain a reduction in player churn through strategic changes to account management practices.

Essential Experience

• Two or more years of experience in a similar role.

• Proven experience in the iGaming industry, managing a portfolio of key accounts in a regulated environment.

• Familiarity with balancing regulatory risk with commercial outcomes in a high-stakes environment.

• Proven success in managing high-revenue players with annual revenues.

• Exceptional communication and interpersonal skills, with a successful player relationship management track record.

• Strong understanding of regulatory requirements, including Safer Gambling and AML.

• Demonstrated ability to drive revenue growth and reduce customer churn.

• Experience in planning and executing player engagement events and hospitality programs.

What’s in it for you:

• Shape our future: Play a key role in our team's success, where your voice matters, and you'll have a direct impact on shaping Midnite's future.
• Connect and unwind: Take part in our quarterly gatherings where our community comes together to bond and have fun.
• Comprehensive health coverage: Look after your well-being with our outstanding zero-excess health insurance plan, which includes optical and dental coverage.
• Simplify life: Take advantage of our nursery salary sacrifice scheme, allowing you to conveniently pay your child's nursery fees straight from your paycheck.
• Work-life balance: Enjoy 25 paid holidays a year, plus generous paid maternity, paternity, and adoption leave, supporting you during life's most important moments.
• Productive home office: We provide everything you need for a comfortable and ergonomic home setup, ensuring you're as productive as possible.
• Flexible working: We embrace flexible working, allowing you to adjust your schedule when life's unexpected moments arise.​
• Latest tech made easy: With our salary sacrifice schemes, you can upgrade to the latest gadgets, household items, and mobile tech without the upfront cost.
• Exclusive perks: Enjoy a wide range of discounts on retailers, groceries, and subscriptions, making life a little more affordable.
• Grow with us: Expand your skills through internal and external learning opportunities while benefiting from access to mentorship programs that support your development.
• Transparent compensation: We provide competitive pay with clear team bandings and salary grids, ensuring that salary discussions are simple and fair. 
• Constructive feedback: We foster a transparent culture, encouraging individual feedback and review sessions to help everyone improve.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.