Customer Experience Specialist (FT/Hybrid)

Cogent Thinking’s primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business.

We are seeking a Customer Experience Specialist to liaise with customers to develop quality relationships that deliver exceptional satisfaction from key stakeholders.  The role is key to supporting Cogent's continued strategic growth and development of the business through activities which support our customers to generate value while achieving Cogent's revenue growth targets. This role is full time with hybrid working arrangements.

• Build and maintain strong working relationships with our stakeholders including maintaining account management plans for all key clients
• Work collaboratively with the operational team to ensure customer SLA's are being met and provide support to ensure customer satisfaction
• Meet the specified KPI's and achieve annual budgeted revenue targets
• Contribute to the customer engagement requirements including coordination of marketing activities, conferences, marcomms and new customer enquiries.

A full position description is available by emailing [email protected] 

Cogent is looking for a dynamic person with:

• A tertiary qualification in health or business 
• Industry knowledge of early-intervention programs and/or workers compensation and/or employer clinical services and/or experience in occupational health
• Prior experience with managing customer contracts and relationships is desirable
• Exposure to marcomms and or change processes also desirable.
• Sound organisational and time management skills
• Excellent IT skills in MS Office and strong customer service focus
• Hold and maintain an Australian Driver's Licence as onsite visits are expected

Join a group which offers:

• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and specified salary sacrificing 
• Paid parental leave (12 weeks - eligibility criteria applies)
• Purchased leave (up to 4 weeks)
• Hybrid working arrangements
• Health and Financial Wellbeing Services
• CBD office close to public transport

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need. 

Be part of the MedHealth group voted Financial Review Boss Best Places to Work. Head to www.medhealth.com.au for further details.

** We will not be able to support international applicants for this role.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.