Residential Client Relations Specialist

Description

Magnolia Plumbing, Inc. Is looking for a Customer Service Representative to be the voice of our company! Applicants must have at least 2 years’ experience in a fast paced, customer service environment where a large amount of phone calls were made/taken.

We offer paid vacation, health insurance, 401K matching, profit sharing, Free Breakfast Fridays and guaranteed laughter! Most importantly, we treat our employees like family!

Responsibilities:

• Field incoming calls in a timely manner.
• Meet daily call center goals which include but not limited to:
  • Making 100 outbound calls
  • Booking appointments
  • Doing some cross sells
• Educate customers on additional services, products, and service plans, which include upselling to customers
• Always maintain a positive empathetic and professional attitude towards customers to build trust.
• Engage the customer to incite loyalty
• Provide World Class Customer Service Every day
• Collaborate in a team environment and enjoys a challenge in a fast-paced workplace.

Requirements

• Must be proficient in Excel, MSWord and Outlook
• Excellent oral and written communications skills
• Provide great customer service by being motivated and energetic
• Multitask effectively and works well under pressure.
• Professional composure in varying situations
• Ability to work well with others