Onboarding & Engagement Manager - Malayalam

What is Lokal :

Access & Empowerment for Bharat through AI and Local Language Internet
Lokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.

Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to:

• Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility
• Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities
• GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more)
• Dostt – Make new friends through voice chats, games, and real, authentic conversations
• Eaze – A safe space to explore emotional well-being via community-driven support
• AstroLokal – Instant access to trusted astrologers through audio and chat
• And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

Role Overview :

Eaze is a sister app of lokal where Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform.

Key Responsibilities :

• Process leads generated through multiple channels and guide potential candidates through the application process.
• Schedule and conduct interviews to evaluate candidates on key skills such as communication, empathy, and emotional maturity.
• Develop and deliver training programs that equip wellness buddies with the necessary skills and knowledge for success on the platform.
• Facilitate a smooth onboarding process that integrates new wellness buddies into our community guidelines and operational standards.

• Minimum 1 year of experience in Supply operations, Chatrooms, Social Media, Creator Onboarding or Community Operations.
• Good understanding of mental health principles or adaptability to learn - this is for assessing and supporting wellness buddies along the process.
• Fluency in Malayalam (must know Read, Write & Speak) along with proficiency in English.
• Good verbal and written communication skills for effective interaction with candidates and internal teams
• Strong skills in MS Office tools (Word, Excel, PowerPoint) for documentation and reporting.

Why Join Us?

We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.