Customer Service Specialist - Salesforce (Max $30/hr W2)

Education

CSRs that have worked here before as contractor, but will consider – strong CSR experience using Salesforce with excellent research, analysis and problem-solving details – strong attention to detail and stellar communication skills, both written and verbal – showcasing a sense of empathy, etc. Ideal candidate will have a positive, can-do attitude and the ability to "roll with the punches”. There is a great deal of volume and complexity to the cases so seek a top-notch person.

Qualifications:
· Associate or bachelor's degree
· 2+ years of experience in customer service, case management, or a related field.
· Strong problem-solving and conflict-resolution skills.
· Excellent verbal and written communication abilities.
· Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
· Ability to multitask and manage time effectively in a fast-paced environment.
· Empathy, patience, and a customer-first mindset.

Preferred Qualifications:
· Proficiency in case management or ticketing systems.
· Background in the education sector or experience with education management organizations.
· Knowledge or experience in cybersecurity practices and principles.

Key Responsibilities:
· Manage a portfolio of customer service cases from initiation to resolution.
· Serve as the primary point of contact for escalated customer issues.
· Investigate and analyze customer concerns, coordinating with internal teams to provide timely and effective solutions.
· Document all case activities and communications in the CRM system.
· Monitor case progress and follow up with customers to ensure satisfaction.
· Identify trends in customer issues and recommend process improvements.
· Maintain a deep understanding of company products, services, and policies.
· Ensure compliance with company standards and regulatory requirements.

All your information will be kept confidential according to EEO guidelines.