Customer Outreach Specialist

Description

The Role: Customer Outreach Specialist

Who You Are:   

You’re friendly with a helpful nature and the ability to quickly find solutions customers’ problems. You have a good eye for detail and strive to deliver a high level customer experience.

Who We Are:  

Established in 1989 Kings III is a growing, dynamic company. We’re a five-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2024. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.  

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!  

What You’ll Do:  

• Communicate with existing customers by phone and email to keep critical emergency contact information and other customer account information current and accurate in our systems. 
• Work with customers to address issues found by teammates in other departments.
• Assess account information and proactively contact customers to address identified needs.
• Respond to incoming mail, email, and phone calls to address customer requests.
• Accurately enter/update customer information into accounting and emergency monitoring systems.
• Enroll company with customers’ third-party compliance tracking platforms.
• Deliver excellent customer service experience to external and internal customers.

What You’ll Bring:  

• A minimum of two years of experience in a business-to-business customer facing role such as customer service, technical support, sales, or telemarketing
• High school diploma required, some college is a plus
• Desire to help customers
• Ability to quickly assess customer needs
• Adapt to customer personalities while remaining friendly and courteous
• Intermediate computer skills including Microsoft Office proficiency and familiarity using CRM systems such as Salesforce. Accounting software experience a plus
• Detail oriented with accurate data input skills 
• Strong written and verbal business communication skills
• Friendly disposition in customer interactions

What We Do: 

Our mission is simple - We provide critical communications services to help people in distress.  

Our Core Values are even simpler: 

1. Honesty & Integrity 

2. Service to the customer above all else 

3. Do what is right 

4. Good enough is not good enough: pursue excellence 

5. Encourage individual initiative and growth 

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.  

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple, our employees help save lives every day.   

What’s in it for you: 

• Medical insurance with 1 HSA and 2 PPO plan options 
• Flex Spending Account (FSA)/Dependent Care FSA 
• Dental, vision, life, short- and long-term disability insurance  
• Critical illness and hospital indemnity plans 
• 401k with company contribution 
• Employee Assistance Program (EAP) 
• Company paid telemedicine 24/7 access 
• Wellness Program 
• Employee discount program  
• 8 paid holidays, plus 1 floating holiday 
• 15 days of PTO accrued in year 1  
• Generous referral bonus program 
• Work life balance (a must!) 
• Team building, attendance at our annual kickoff each January, and other fun events 
• Relaxed professional dress code 

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.?