Who You Are

As a People Operations Program & Enablement Manager on our People Operations team, you will own the development and execution of project plans, programs, communications, and training designed to enhance employee engagement and satisfaction. Your passion for HR and people-first approach will drive you to create outstanding employee experiences. Proactive and highly organized, you bring operational rigor to everything you do - from managing key employee lifecycle moments to driving scalable enablement initiatives. You excel at connecting the dots across people, processes, and platforms to ensure seamless execution.

You're passionate about the employee experience and excel at project management. You're eager to own project plans, programs, communications, and training initiatives that drive engagement and ensure our employees feel supported and delighted. Your ability to manage confidential information with discretion, paired with strong cross-functional collaboration skills, will enable you to build impactful partnerships and programs that make a difference and contribute to a people-first culture within our growing People & Talent department.

Your Success Profile

What You Will Work On

• Lead People Programs: Own the end-to-end execution of essential People programs - including New Hire Orientation, Employee Handbook rollouts, benefits activations, and annual renewals - ensuring a seamless experience from ideation to launch.
• Power Employee Enablement: Design, facilitate, and continuously improve training programs aligned with employee needs and business goals, using insights and feedback to inform content and delivery..
• Project Management: Drive complex People Operations projects, including benefits renewals, end-of-year tax processes, and policy updates, ensuring milestones are met and stakeholders are informed along the way.
• Communications & Change Enablement: Craft and deliver clear, consistent, and empathetic employee communications for key lifecycle moments—helping employees navigate change with confidence and clarity.
• Data-Informed Strategy: Analyze data to uncover trends, track program effectiveness, and generate actionable insights that inform strategy and optimize employee experience and enablement.
• Cross-Functional Collaboration: Partner with Centers of Excellence (CoEs) and business leaders to drive People initiatives forward in a human and strategic way.
• Continuous Improvement: Lead quality assurance efforts, using feedback and insights to evolve and scale People programs and initiatives. Develop and maintain scalable programs, projects and processes that align with business needs and enhance employee experience.
• Issue Resolution: Act as a point of contact for issue resolution, seeing problems through to completion with accountability and care.
• Flex to Impact: Take on new opportunities beyond your core scope that support the broader People strategy and organizational goals.
• Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a People Operations Program & Enablement Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day-to-day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 3-5 years of project management or program experience within a tech-forward organization
• Minimum of 1-2 years of experience in the learning and development and/or HR space
• Creative problem-solver with a passion for making complex things simple(r) 
• Team player who puts the needs of the project and group first
• Able to manage up and navigate multiple teams and their priorities and needs 
• Proven ability to interpret data to inform decisions and measure outcomes
• Strong communication skills, including facilitation and presentation skills
• High degree of discretion and sensitivity when handling confidential information
• Strong presentation and data manipulation skills
• High Proficiency in tools such as Google Workspace, project management platforms (e.g., Asana, Trello), and HRIS systems a plus

The base wage range for this position based in our New York City Office is targeted at $109,000.00 - $119,900.00 per year.

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