Senior Customer Success Manager (Remote - UK)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager in the UK.

In this role, you will be responsible for managing and enhancing the customer journey from onboarding to renewal. You’ll work closely with clients to ensure successful implementation and optimal product usage, while identifying opportunities for growth and improved satisfaction. As the voice of the customer within the company, you’ll gather feedback, troubleshoot challenges, and act as a key advisor on product functionality. This position plays a critical role in driving retention, expansion, and long-term customer success.

Accountabilities:

·         Lead onboarding and implementation processes, including network and license setup

·         Act as a trusted advisor, helping customers understand and adopt product features

·         Use Gainsight to maintain a 360-degree view of customer activity and health

·         Collaborate with internal teams to ensure smooth transitions from pre-sales to post-sales

·         Identify and address barriers to adoption, ensuring a seamless customer experience

·         Manage customer feedback loops and advocate for feature enhancements

·         Support renewals and expansion opportunities through proactive engagement

·         Serve as the primary point of contact for issue resolution and customer advocacy

·         Proven experience in a customer-facing role, ideally in a technical environment

·         Strong verbal and written communication skills

·         Ability to explain complex product features to both technical and non-technical users

·         Experience with Salesforce CRM and Gainsight is a strong plus

·         Familiarity with the Digital Forensics and Incident Response (DFIR) field is preferred

·         Relevant certifications (CFCE, GCIHA, MCFE, etc.) are an advantage

·         Strong organizational skills with the ability to manage multiple priorities

·         Understanding of network architecture (e.g., CCNA or similar certification)

·         Flexibility to travel and work extra hours as needed

·         Competitive compensation ranging from £39,900 to £68,400 GBP

·         Generous time-off policies

·         Volunteer opportunities to support community involvement

·         Healthcare and retirement benefits

·         Employee recognition and rewards programs

·         Access to continuous learning and professional development

·         Inclusive culture with employee committees and resource groups

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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