Parts Customer Service Rep

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

What you will do:

Johnson Controls has an exciting opportunity for a Parts Customer Service Specialist based in Baltimore, MD. You will be responsible for providing part identification, price quotations, product selection assistance, and order processing assistance to key stakeholders and internal/external customers. You'll also have the opportunity to help resolve complex customer product inquiries by using your excellent customer service skills! If you're a self-starter, possess proactive problem-solving ability, have a positive demeanor, and empathetic mindset to support all aspects of total customer relationship management, then keep reading!

How you will do it:

Daily, you will Identify (ID) parts on MAPICS/SAP/Windchill systems and address escalated Parts ID requests that requires technical support (application/electronic/electrical knowledge).  You'll be the liaison between procurement/quality/operations and Engineering and processing parts orders and orders changes to include price quotations, preparation and follow-ups on purchase orders, and confirmation of shipment dates.  You'll be a main point of contact for customers on status of their Part identification and/or quote requirements and advise them of superseded part changes. Providing pricing and availability to customers, obtaining approval from Buyer to ship items that are of limited quantity and assisting in creating new part numbers and identifies part number errors are all daily responsibilities. Get ready to work with purchasing agents on new parts, lead times and pricing and provide continuous improvement support to lessen total customer case load and increase customer self-help opportunities!

What we look for:

Required

• 1+ years of product driven customer support experience  
• Intermediate skills with Microsoft Office (Excel, Word, PowerPoint)
• Demonstrates the technical aptitude required to learn and provide semi-technical support to customers to drive sales and improve customer experience

Preferred

• Familiar with SAP, MAPICS (ERP), Auto Desk, Microsoft Access, PowerBi and Sales Force
• Part ID, technical support and call center experience 
• College degree in a related discipline, or relevant technical experience (3-5 years of experience) preferred. Industrial Refrigeration system and sub-system knowledge

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.