Sales & Marketing Operations Manager

RepairPal’s mission is to take the mystery out of auto repair. Launched in 2007, RepairPal developed a patented auto repair price estimator that educated consumers about the fair cost of auto repair. Arming consumers with knowledge of this kind was revolutionary in an industry riddled with negative stereotypes and poor consumer satisfaction.RepairPal has since expanded their product offering to build a nationwide network of certified repair shops that strive for a better car care experience marked by transparency and trust. All RepairPal certified shops are rigorously screened for quality, tools, training, and a commitment to honor the price guidelines set by our industry-leading estimator.

Our client, RepairPal based in San Francisco, CA, is looking for a nimble, hands-on Sales & Marketing Operations Manager who will help to integrate their systems, streamline workflows, and provide training and materials to their Sales team to increase the flow of leads, and improve throughput from lead to sale. They will help analyze pipelines and lead dispositions, and participate in pipeline development meetings.

The ideal candidate will excel in defining the day-to-day sales and marketing workflows, making the complex simple. They work cross-functionally to develop buy-in, create workflows, standardize documentation and shepherd these projects from concept to rollout to day-to-day operations to ensure team engagement. They will seek out opportunities to engage with their shops and business partners to fully understand their business, and have the technical grounding to collaborate with their engineers and executive stakeholders.

This is a new role with the opportunity to impact our long-term sales strategy and overall success.

Responsibilities:

• Own and administer Salesforce.com including training new sales team members.

• Liaison with Sales, Marketing and Finance team members to provide accurate information and reporting

• Drive continual data-quality cleanup initiatives.

• Design, implement, and manage a sales forecasting process.

• Partner with Marketing, Sales and Finance to define and improve our lead-to-closed sale process

• Strategize and manage the development of sales processes, policies and procedures

• Communicates key process information, deadlines, task definition, etc. to groups within the sales organization

• Lead projects and initiatives focused on improving productivity and simplifying processes throughout the sales organization

• Simplify marketing integration with Salesforce and proprietary systems, and work with our Shop Network team and Engineers to help advance integration automation

• Collaborate with design and engineering during product design and implementation, championing our consumers’ and business partners’ needs.

• Evaluate and approve final feature designs and implementations, engaging other stakeholders as appropriate.

Desired Skills and Experience:

• 3+ years of experience in Sales/ Marketing Operations management

• Proven experience scaling Sales & Marketing Operations for high growth

• Demonstrated expertise and success in the analysis, design, and automation of business processes

• Strong leader and change agent, able to influence all levels of all disciplines within an organization

• Desire to succeed in a demanding, innovative, and entrepreneurial environment

• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

• Excellent communication (written/verbal), presentation, and facilitation skills

• High level of professionalism, passion, ethics, confidence and commitment

• Sales training and documentation guru

• Solving real user problems with specific business outcomes in mind

• Ability to scale from manual to automated, rolling up shirtsleeves and being scrappy so we don’t overspend during the process

• Experience with Salesforce.com required

• Experience with Pardot or other marketing automation tools required

• Bachelor’s Degree

• Salesforce certification a plus

• Background in or affinity for the auto industry and auto-related technology gets you bonus points

• Ability to converse with a variety of people, including an adorable circus of Sales folks, a troupe of executive acrobats, and various other highly skilled and interesting folks, like our lion tamer and tight-rope walker

Please send us a resume along with a note letting us know why you think you'll knock our socks off in this role. (We like going without socks; it's nice and cool!)

All your information will be kept confidential according to EEO guidelines.