Product Training Manager (EN)

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.    

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

Purpose 

The Product Training Manager will own the end-to-end development, implementation, and continuous improvement of our product training strategy. This role serves as a critical bridge between our product development teams and our employees, translating complex product functionality into clear, engaging, and effective learning experiences. The Product Training manager will especially be responsible for ensuring our Client organizations have the knowledge and skills needed to maximize the understanding, value, and adoption of our product solutions.   

Responsibilities 

Training Strategy & Program Development  

• Design and implement a comprehensive training approach aligned with product roadmaps and company objectives. 
• Develop role-based learning journeys tailored to Client Support and Client Success organizations  
• Create scalable training solutions that support global implementation and adoption.  
• Establish metrics and KPIs to measure training effectiveness and ROI.  

 Content Creation & Management 

• Produce diverse training materials including interactive e-learning modules, video tutorials, hands-on workshops and quick reference guides. 
• Maintain a centralized knowledge repository ensuring learning and training content remain current with product releases. 
• Implement version control and governance processes ensuring all content reflects current product functionality. 

Cross-Functional Collaboration 

• Partner with Product, Research and Development, Professional Services and Sales teams to gain a deep understanding of product roadmaps, new features, technical specifications and go-to-market approaches.  
• Work closely with Customer Support and Customer Success to identify training needs based on customer feedback and usage patterns. 
• Engage with Marketing to align training messaging with overall product positioning. 

Training Delivery & Facilitation 

• Lead live training sessions both virtually and in-person for internal teams. 
• Coordinate and schedule training events aligned with product launches. 
• Facilitate interactive workshops designed to accelerate product knowledge and skills uptake. 

Continuous Improvement & Innovation 

• Evaluate training effectiveness through feedback surveys, knowledge assessments, and usage analytics. 
• Implement improvement bases on data-driven insights and evolving best practices. 
• Research and recommend emerging learning technologies and methodologies. 
• Conduct regular training needs analyses to identify skills and knowledge gaps. 
• Create and manage a feedback loop with stakeholders to continuously refine content. 

Employment Prerequisites 

• 5+ years of experience in training and development, with at least 3 years specifically in product training or technical education. 
• Demonstrated expertise in adult learning principles and instructional design methodologies. 
• Proficiency with learning management systems. 
• Strong technical aptitude with ability to quickly learn and understand complex products. 
• Exceptional presentation and facilitation skills. 
• Excellent written communication skills with meticulous attention to detail. 
• Proven project management experience, including managing multiple concurrent initiatives. 
• Experience measuring training effectiveness and implementing data-driven improvements. 
• Strong interpersonal skills with ability to collaborate across departments and management levels.  
• Advanced proficiency with Microsoft Office Suite. 
• Familiarity with the usage of AI tools. 

Desired Competencies 

• Knowledge of the medical imaging business landscape. 
• Experience with major imaging modalities, PACS systems and radiology workflows. 
• Background in product management. 
• Experience working in SaaS or technology companies. 

The base pay for this position ranges from $71,250year CAD to $95,00/year CAD within any geographic market in Canda. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Dependent on the position offered, bonus, commission, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Why Join Intelerad? 

We’re more than a software company—we’re a team united by purpose, driven by innovation, and inspired by impact. 

Global Reach, Local Heart 

With offices in North America, the UK, and Australia, we bring global collaboration to local healthcare challenges. 

Empowered Culture 

We believe in Standing Together. We recognize effort, celebrate wins, and support one another through challenges. 

Growth-Oriented 

We’re committed to your success. From professional development to leadership coaching, we invest in helping you Get After It and reach your goals. Help our company Build a Legacy and help shape the future of customer support in a fast-paced, mission-driven environment. 

Innovation-Driven 

We're not afraid to rethink, redesign, and reimagine. If you're ready to Win the Day by solving complex problems that matter, you’ll thrive here. 

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

This job may require periodic background checks and security clearances
 

Intelerad is committed to the principles of equal employment and are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.

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Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

#LI-Remote

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment