Member Onboarding Advisor

About us
As a newly merged powerhouse, InMotion Ventures 3 brings together two groundbreaking brands, PIVOTAL + THE OUT. United by a shared mission to reshape the future of vehicle usership and redefine the standard of the automotive client experience. While both brands are part of the same forward-thinking company, they operate as distinct entities with their own
missions, products, and services. By joining InMotion Ventures 3, you’ll be working across both PIVOTAL + THE OUT, playing a key role in revolutionising the way people access and experience luxury automotive services.

PIVOTAL
At PIVOTAL, we are transforming the way people experience cars. Launched in 2019, Pivotal offers a unique car subscription service that challenges the traditional model of vehicle ownership. Gone are the days of long-term commitments - Pivotal members can subscribe to the latest Jaguar and Land Rover models for as little as three months. Forget about depreciation,
servicing, insurance, and tax; with one monthly payment, everything is taken care of.

THE OUT
At THE OUT, we’ve reinvented luxury car rental. Forget the queues, hidden fees, and trips before the trip. Instead, we deliver world-class Jaguar Land Rover vehicles directly to your door. Whether it's a spontaneous weekend getaway or a business trip, we promise hassle-free, first-class service from start to finish. With everything included; unlimited mileage, additional drivers, insurance, and more, THE OUT is more than just a car rental service; it’s an experience. Whether you’re supporting PIVOTAL’s car subscription model or working with THE OUT’s luxury rental service, you’ll be part of a team that’s setting new standards for customer experience, flexibility, and luxury in the automotive world. The best part? You’ll have the chance to make an
impact in two innovative, growing companies - all under one roof.


About the Role

Are you able to engage with customers to provide a truly great service? Are you willing to go the extra mile? If so come and join the Pivotal team as a Member Renewal Specialist.

We are a new business on a mission to make motoring more flexible for people needing a car they can call their own. JLR represents four distinct and emotionally engaging brands: Jaguar, Range Rover, Defender and Discovery. Previously existing under the umbrella brand of Land Rover; Range Rover, Defender and Discovery have split off and now carry their own distinct
brand names and identities.

As a key member of our team, you will need to be extremely organised and able to work on your own initiative to consistently nurture leads through the full sales process. This includes taking all applicants from their initial enquiry into the service to arranging delivery of a vehicle, communicating with them via multiple channels such as Phone, Email and Webchat.

We are seeking applications from candidates with proven experience in the direct selling of vehicle leasing and/or vehicle rental. This role is based from home with the requirement for occasional travel to our offices in central London (Kings Cross).

What does a Member Onboarding Advisor do?

▪ Field enquiries from current and potential subscription members via multiple communication channels including but not limited to Phone, Email and Webchat.
▪ Deliver excellent customer service to inbound enquires generated by our marketing and PR activities meeting our aim of providing a modern luxury service.
▪ Sell the benefits of vehicle subscription over ownership alongside the specifics of the packages being offered by our business.
▪ Reengage with leads that have expressed an interest previously to meet the KPI’s and targets of the business.
▪ Confidently explain the eligibility requirements to join our service and the process involved in getting into a vehicle subscription.
▪ Outline the products offered by the service in detail and be able to advise on the best product for the customer’s needs.
▪ Support applicants through the full process of getting onboard as a member, from initial enquiry to arranging delivery of a vehicle.
▪ Manage the onboarding waiting list ensuring every customer receives continuous communication in relation to vehicle availability.
▪ Maintain accurate records to ensure the business operates compliantly in terms of customer eligibility and onboarding.
▪ Be an integral member of the team and be accountable for ensuring a culture of continual operational improvement.

Skills & Experience

▪ Proven ability and desire to sell
▪ Excellent communication skills (fluent in English, both written and verbal)
▪ Confidence and tenacity to pursue leads, overcome obstacles, and secure deals
▪ Strong IT skills with experience of querying / updating Contact Management systems
▪ Able to work independently but also take direction as part of the wider team
▪ Ability to work effectively under pressure, react quickly, and meet tight deadlines
▪ Determination, diplomacy, and excellent interpersonal skills
▪ Passion for a fast-paced growth business and desire to be a part of a high performing
team
▪ Experience in leasing, rental or financial services is strongly desirable

What we offer

▪ Permanent contract

▪ Flexible Working Environment

▪ 25 days annual leave (an extra day off a year for your birthday)

2 paid days off that could be used for volunteer work.

▪ Competitive Salary with Discretionary bonus scheme

▪ Be part of a fantastic growing team passionate about revolutionising the way our customers
drive Jaguar Land Rover cars

By applying to this position, you agree to allow InMotion Ventures Ltd (Abbey Road, Coventry, CV3 4LF,
[email protected]) to collect, store and process your resume, contact details and any other
personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this
permission our end client.
We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System,
(which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with
anyone else. We would like to keep this data until our open role is filled and may choose to keep it in our database for future
roles for up to 12 months. Here’s a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data
protection law.) You can find how to send us a request to let you access your data that we have collected, request
us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to
lodge a complaint about the way we handle your data. If you have not heard back from us within 3 weeks, please
assume your application has been unsuccessful.