Assistant Manager, Business Governance

To lead the Business Unit’s governance and control uplift initiatives, with an initial focus on delivering improvements aligned with the Consumer Duty. The role ensures the BU takes business ownership of regulatory expectations by coordinating across product, operations, risk, and compliance teams. Acting as the central point for delivery, the role is responsible for embedding strong governance frameworks, tracking progress, and ensuring sustained improvements in customer outcomes, controls, and decision-making processes.

Key Responsibilities

1. Consumer Duty Implementation & Delivery

• Coordinate the delivery of Consumer Duty action plans across BU functions.
• Partner with the Compliance team, third-party consultants, internal and external auditors, to translate requirements into practical, sustainable actions.
• Monitor and report on progress, ensuring milestones are tracked and outcomes measured.
  

2. Governance & Control Uplift

• Review and improve existing governance arrangements within the BU (e.g., decision-making forums, control documentation, roles and responsibilities).
• Strengthen the BU’s ability to identify, assess, and escalate conduct and control risks.
• Ensure governance aligns with wider enterprise expectations (first-line risk ownership, FCA standards).
  

3. Programme & Stakeholder Management

• Act as the coordination lead between BU teams (Product, Ops, Tech), Compliance, Risk, and third-party consultants.
• Set up and drive working groups and delivery forums to track actions and enable accountability.
• Communicate updates, risks, and escalations to BU leadership and central governance forums.
  

4. Sustained Change & Readiness

• Help the BU prepare for future regulatory reviews, board reporting, and audit assessments.
• Support the transition of Consumer Duty efforts from project mode to embedded BAU practice.
• Identify other change areas in governance or controls where the BU may need improvement.

Preferred Skills & Experience:

• Proven experience in business governance, risk, conduct, or regulatory change delivery.
• Strong project or programme management skills, including stakeholder coordination and action tracking.
• Familiarity with FCA regulations (especially Consumer Duty) and first-line ownership principles.
• Ability to mobilise and influence stakeholders across functions without formal authority.
  

Preferred Background:

• Experience working in a 1st line business role in financial services (e.g., Product, Operations, Governance).
• Exposure to regulatory change projects, customer outcomes, or control environment improvements.
• Comfortable working with senior leadership, and translating complex requirements into business actions.

Must-have Personal Attributes:

• Collaborative and proactive mindset
• Strong communicator with good interpersonal and emotional intelligence
• Comfortable working in an environment with evolving priorities
• Outcome-driven, not just process-focused

• 25 days annual leave entitlement plus 8 bank holidays
• Pension scheme, 4% employer contribution
• Private Medical Insurance
• 60-40 Hybrid working after successful probation period
• Training and development 
• Free gym access in the building