Business Operations Associate
Job Description
About Honeydew
Honeydew is transforming dermatological care by delivering seamless, tech-enabled experiences for patients and providers. We blend operational excellence with a human touch to ensure high-quality, accessible dermatology services. As a fast-growing healthcare company, we’re looking for mission-driven teammates who thrive in dynamic, collaborative environments.
Role Overview
We’re seeking an analytical, detail-oriented Business Operations Associate to enhance the effectiveness and scalability of our operations team. In this role, you will drive process improvements, contribute to business reporting and insights, and help optimize workflows across clinical and administrative functions. This person will collaborate closely with cross-functional teams- including clinical, support, product, and engineering - to ensure our operations are efficient, data-informed, and patient-centered.
Key Responsibilities
Business Process Optimization: Analyze current workflows and identify opportunities for improvement, scalability, and automation.
Cross-functional Collaboration: Work with clinical, support, and technical teams to solve operational bottlenecks and streamline inter-team processes.
Operational Analytics: Develop and maintain dashboards, reports, and trackers to monitor KPIs, task completion, and service quality metrics.
Quality & Performance Monitoring: Audit task accuracy and process adherence; support initiatives to improve performance and reduce error rates.
Documentation & Knowledge Management: Maintain up-to-date SOPs, Coda pages, and internal resources that support consistency and clarity in operations.
Tooling & System Support: Serve as a subject matter expert on internal tools and help identify enhancements or integrations that improve operational efficiency.
Special Projects: Contribute to strategic operations initiatives and support project planning, tracking, and execution as needed.
Requirements
2+ years of experience in healthcare operations, business operations, or an analytical role in a fast-paced environment
Strong problem-solving and critical thinking skills, with a data-informed approach to decision-making
Comfortable working with data sets and operational metrics; experience with spreadsheets, dashboards, or BI tools (Tableau)
Meticulous attention to detail and strong organizational skills
Excellent written and verbal communication skills
Ability to juggle multiple projects and thrive in a dynamic environment
Familiarity with productivity and communication platforms (e.g., Google Workspace, Slack, Notion)
Nice-to-Haves
Experience in a dermatology, healthcare, or clinical care delivery setting
Exposure to process improvement methodologies (e.g., Lean, Six Sigma)
Project management experience or comfort managing small cross-functional initiatives
Why Honeydew?
Mission-driven team with a strong culture of ownership
Remote-first and flexible working environment
Competitive compensation and benefits
Opportunities for growth, mentorship, and impact in a scaling healthcare company
Company Information
Location: Accra, Greater Accra, Ghana
Type: Hybrid