Home Care Operations Coordinator - Sydney

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

About the Role:

Reporting to the National Quality Business Development Manager, as the Homecare Operations Coordinator, you will lead, inspire, and drive change across our Homecare business to deliver best-practice outcomes for our clients. You’ll ensure services align with the Aged Care Quality Standards, promote continuous improvement, and uphold a strong governance framework.

Key Responsibilities Include:

• Monitor quality assurance activities, ensuring compliance with regulatory standards
• Support a centralised model that delivers consistent, high-quality care to both government-funded and self-funded clients
• Identify and implement service improvement initiatives based on performance outcomes and client feedback
• Foster strong partnerships with stakeholders, clients, and community networks
• Maintain systems that advocate for client rights and promote culturally sensitive, person-centred care
• Coordinate audits, risk assessments, and accreditation preparations
• Communicate quality and compliance standards across teams and support staff engagement in continuous improvement
• Collaborate across departments to align business development and operational excellence

About You
You're a confident and collaborative professional who brings passion and purpose to everything you do. You’re proactive, organised, and thrive in dynamic environments.

What You’ll bring to the Role:

• In-depth understanding of Aged Care Quality Standards and legislative frameworks
• Strong knowledge of quality management, risk, auditing, and continuous improvement
• Exceptional communication skills (written and verbal) and a people-first mindset
• Proven ability to build effective relationships and influence positive change
• Experience in project, quality or operations management in aged care or community health
• Ability to analyse data and translate insights into service improvements

Desirable Experience:

• Experience with ISO9001:2015 or National Safety and Quality in Health Service Standards
• Familiarity with WHS, duty of care, and employee rights
• Previous involvement in audit processes or accreditation readiness activities

Our culture and benefits:     
We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.  With HCA you’ll be rewarded with:

• A fabulous discount on BUPA Private health Insurance – 7%! 
• Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment.   Veterans are encouraged to apply.