Zendesk Developer
Job Description
About Us
Our leading SaaS-based Global Growth Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.
Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.
The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.
At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.
About the position:
We are seeking a highly skilled and experienced Zendesk Developer with 5-7 years of experience in designing, implementing, and maintaining Zendesk solutions.
What you can expect to do:
- Design and architect Zendesk solutions to meet the organization's customer service and support requirements.
- Collaborate with stakeholders to gather requirements and define business processes.
- Configure and customize Zendesk features, including ticketing, workflow automation, reporting, and integrations.
- Develop and maintain Zendesk apps and integrations using Zendesk APIs and developer tools.
- Optimize Zendesk configurations for scalability, performance, and usability.
- Provide technical guidance and best practices to support teams and end users.
- Troubleshoot and resolve issues related to Zendesk configuration, integrations, and functionality.
- Stay current with Zendesk platform updates, new features, and industry best practices.
What we are looking for:
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Proven experience as a Zendesk Administrator or Architect, with a deep understanding of Zendesk configuration and customization.
- Strong proficiency in Zendesk configuration, including triggers, automations, workflows, and reporting.
- Experience developing Zendesk apps and integrations using Zendesk APIs and developer tools.
- Solid understanding of customer service and support processes and best practices.
- Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Zendesk certifications (e.g., Zendesk Administrator, Zendesk Developer) are a plus.
We will consider for employment all qualified applicants who meet the inherent requirements for the position. Please note that background checks are required, and this may include criminal record checks.
G-P. Global Made Possible.
G-P is a proud Equal Opportunity Employer, and we are committed to building and maintaining a diverse, equitable and inclusive culture that celebrates authenticity. We prohibit discrimination and harassment against employees or applicants on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other legally protected status.
G-P also is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability during the interview process, please contact us at [email protected].
Company Information
Location: Boston, MA
Type: Hybrid