OTC Team Lead

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Your responsibilities:

Process:

• Ensure achievement of process performance and quality standards, as defined in service level agreements

• Supporting Transformation Team in implementation of projects

• Identify opportunities for improving the efficiency and/or effectiveness of transaction processing

• Monthly review of process metrics together with the team

• Execution of the defined objectives by adjusting them to country specifics and cascading them to the teams

• First level of escalation in relation for responsible countries

• KPI ownership and reporting to O2C Manager

• Provide technical guidance and support to team members as required

• Ownership and implementation for action plans in scope of responsibility

• Ad hoc process support in case of absences, volume peaks, operational activities which require involvement of 1st level of management

• Contribute to the maintenance and updating of O2C processes and procedures

• Manage country relationship and communication on payment allocations, dunning, customer issues, etc.

• Attending / leading operational calls with the local entities

• Preparation of regular updates for internal and external customers

• Other ad hoc duties as shall reasonably be requested

People Management:

• Day to day management of the team

• Set clearly defined performance objectives for assigned subordinates

• Monitor performance of assigned subordinates

• Participate in recruitment of O2C accountants

• Enhancement, motivation and orientation on objectives for the area of responsibility

• Resolution of conflicts, difficult situations, etc.

• Creating annual training plans (in cooperation with the Training and Development team)

• Monitoring the implementation of development plans

• Accountants development planning

• Ensuring team meets requirements and deadlines and acting as key contact to all team members

• Informing the non-performing employee about performance improvement plan in cooperation with the HR Manager and O2C Managers

Our requirements:

• Degree or equivalent in economics/finance with a major in Accounting or relevant experience.

• Minimum 1 year of team management experience.

• Substantial experience leading Accounting teams, including billing, cash application, customer management, and collection.

• Effective communication skills within and outside the finance community.

• Strong social competence, persuasiveness, and self-confidence.

• Leadership skills promoting positive work environments and cross-cultural collaboration.

• Continuous learning mindset with quick adaptation to new tasks.

• Proficiency in negotiation, conflict management, and customer focus.

• Ability to operate in fast-paced, international environments.

• Monitoring performance against service level agreements.

• Understanding of US GAAP and IFRS accounting principles.

• Experience in Order-to-Cash (O2C) process improvement preferred.

• Proficient in SAP, Microsoft Office; familiarity with Service NOW is advantageous.

• Excellent English skills (at least B2 level);

• Fluency in other European languages is a plus.