Spa Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the Role

The Spa Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Coordinator/Receptionist is responsible for handling appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld

What You Will Do

Guest Service

• Welcome and consult with guests about services, amenities, and spa facilities.

• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.

• Provide recommendations and assist with retail sales tailored to guest needs.

• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.

• Handle telephone and email inquiries according to Four Seasons' service standards.

Operations & Coordination

• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.

• Maintain communication logs and update staff on changes to bookings or tasks.

• Assist therapists and attendants with operational needs, ensuring smooth service delivery.

• Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.

Administrative & POS Management

• Process payments, gratuities, and service vouchers accurately.

• Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.

• Assist with gift certificate processing and ensure proper handling of cash and bank balances.

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Retail Management

• Maintain product knowledge and assist guests with retail purchases.

• Restock, price, and display retail products, keeping the area clean and organized.

• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.

• Monitor packaging stock levels and notify management when replenishment is needed.

Reception Desk Responsibilities

• Maintain a neat, organized, and professional reception area.

• Update forms, reference materials, and guest collateral as required.

• Manage supply requisitions and restocking efficiently.

• Follow Four Seasons’ standards for handling emails, telephone calls, and computerized systems.

• Perform mathematical calculations as needed for transactions and reporting.

Interdepartmental Coordination

• Communicate effectively in English (or other applicable languages).

• Work closely with engineering to address any maintenance issues promptly.

• Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment.

• Notify security promptly of any accidents, injuries, or safety concerns. •

• Handle lost and found items appropriately, ensuring guest belongings are returned.

What You Bring

• Reading, writing, and oral proficiency in English; additional languages are a plus.

• Excellent communication and organizational skills, with the ability to prioritize in a busy environment.

• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.

• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.

• Proficiency in Microsoft Office (Word and Excel) and Canva.

• High grooming standards, a genuine smile, and a professional demeanor.

• Passion for the health and wellness industry, with a proactive and guest focused mindset.

Schedule & Hours

• Part Time Status

• Looking for Tuesdays, Thursdays, Fridays, and Saturdays

• Require 3-4 days of availability per week

What We Offer

• Compensation: $24.38 - $25.88

• 401(k) Retirement Plan including Employer Matching Program (eligibilty based on hours worked)

• Paid Time Off

• Energizing Employee Culture where you are encouraged to be your true self!  

• Comprehensive learning and development programs to help you master your craft.  

• Inclusive and diverse employee engagement & recognition events all year-round.  

• Exclusive discount and travel programs with Four Seasons  

• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals  

• And so much more!  

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf