DevOps Engineer

Forethought • San Francisco, California, United States • Full-time

$120,000

per year

Python AWS DevOps Kubernetes CI/CD Cloud Infrastructure Distributed Systems dbt Spark Golang GitOps Dagster

Job Description

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

What You'll Be Doing (Responsibilities):

Architect, implement, and manage environments in Kubernetes and AWS
Design and implement better processes for deployment and management of environments
Continually improve architecture and processes, and write great documentation
Work closely with Engineers and Project Managers
Improve and maintain installation and configuration procedures
Provide during- and after-hours support

Who You Are (Skills):

3+ years of experience in a DevOps Engineering role or similar
AWS (EC2, EKS, Elasticache, RDS, OpenSearch, etc)
Experience in container management platforms (Kubernetes) and GitOps tools (Fluxcd)
Fluent in Python or Golang
In-depth experience building CI pipelines from the ground up
Proficiency in managing cloud-based infrastructure.
Expertise in designing and troubleshooting distributed systems.
Strong communicator, both written and spoken.
Git workflow
Experience with data infrastructure is a plus; Spark (EMR on EKS), Dagster, DBT.

What You Get (Benefits):

A chance to be an early member of a hyper-growth startup with equity to match
An opportunity to help us define a new market within AI
Ability to solve challenging problems with a world-class team
A low ego company culture that is obsessed with feedback and helping each other grow
Hybrid in-office vs. remote structure that allows you to choose where you get your best work done
Competitive medical, dental, and vision coverage
Paid maternity, paternity & adoption leave
Unlimited paid time off