Delivery Project Manager

Flight Itinerary (About The Role)

We're looking for a talented and experienced Delivery Project Manager to join our team to help drive one of the largest and most unique airline transformation efforts the industry has ever seen. You'll work with marquee clients in the Middle East, owning engagement strategy, project plan, and overall customer success for your area.

You are a detail-oriented, tech-savvy project leader comfortable working as a primary point of contact directly with customers. You know how to organize the work of internal project teams and coordinate efforts with external stakeholders. As a delivery manager, you have equally strong project management skills and airline subject matter expertise.

If you enjoy learning new, challenging domains while working with world-class colleagues, FLYR has what you seek.

What Your Journey Will Look Like (Responsibilities)

• You'll serve as a primary point of contact for the customer, including working with external vendors supporting FLYR and our airline partners.
• You will be responsible for all aspects of project governance, including reporting, managing risks and issues and overseeing quality assurance.
• You'll facilitate collaboration between FLYR and the customer by scheduling, coordinating, and leading onsite and virtual meetings and events.
• You'll report to internal and external stakeholders to ensure stakeholders are appropriately informed on project status. You should be a gifted, clear and concise communicator in both written and verbal mediums.
• You'll partner with Engineering and Product teams to ensure customer requirements are met with our platform's wide variety of solutions.
• You'll continuously work to identify and track dependencies and project risks and transparently communicate them to stakeholders.
• You'll be responsible for a thorough project change management process, ensuring stakeholders are fully aware of all changes and any impact.
• You’ll bring to bear strong experience in client-facing customer experience to help manage expectations and navigate uncertainty to progress.

What To Pack For This Trip (Qualifications)

• Qualified academic background, preferably in project management, business, or a related technical field.
• 5+ years of project management experience spanning cross-functional teams and involving customer relationship management. 
• Expertise in airline commercial and/or operational systems, including understanding the relationship and objective of tools such as PSS, DCS, Revenue Accounting, Revenue Management, fares, scheduling, loyalty, and related tools.
• Strong technical skills with expertise in work management software, preferably in Jira, Confluence and other collaborative software.
• Experience leading hybrid global teams of engineers, testers, product owners and others in a matrix environment to deliver customer requirements.

Optional Carry-On (Preferred Qualifications)

• Experience in complex SaaS project management (agile methodologies) working alongside engineering teams, preferably in the delivery of SaaS products to airlines.

First-Class Amenities

• A commitment to your career by keeping the conversation central to your growth.
• Dedicated learning and support to stimulate your growth.
• Generous PTO policy and flexible working arrangements.
• Top quality tech equipment so you can be at your best