Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

As Flock Safety brings our newest intelligence product, Nova, to market, we are entering a critical phase in ensuring Law Enforcement agencies can realize immediate and lasting value from the platform.  Nova is a powerful tool, but its impact depends on frontline users, analysts, and command staff knowing how to integrate it into their day-to-day operations quickly and effectively.

We’re hiring a Training & Deployment Specialist to build and execute at the same time.  That includes traveling to agencies, leading hands-on training, and helping define what world-class onboarding looks like for this product. This person will not only help customers adopt Nova but they’ll help define how we scale this function for the future.

The Skillset 

What You’ll Do:

• Lead on-site and virtual training sessions across all roles within law enforcement agencies: patrol, investigators, crime analysts, real-time crime center (RTCC) teams, and executive command.

• Serve as a Nova expert and implementation partner during onboarding, ensuring every agency is configured for success from day one.

• Partner with CSMs and Sales Engineers to customize deployment plans that meet the operational needs of each customer.

• Leverage data-driven usage insights to proactively identify training gaps, improve product adoption, and drive customer outcomes.

• Gather feedback from agencies to improve training content, product configuration, and onboarding workflows.

• Develop scalable training documentation, quick-start guides, videos, and onboarding assets.

• Track onboarding milestones and partner with the broader Success team to reduce Time to Value and increase product adoption.

• Travel frequently (~75%) to customer locations for in-person training and deployments.

• Help define what “great onboarding” looks like for Nova and build the long-term process, tooling, and playbooks.
  

About You:

• 5+ years of experience in Customer Success, training, or implementation roles in a SaaS or technical product environment.

• Experience working with or within Law Enforcement or public safety agencies is highly preferred, in particular- a background using analytical or intelligence tools

• Comfortable presenting to diverse audiences, from front-line officers to command staff - and adjusting training styles accordingly.

• Ability to travel extensively and thrive in dynamic, face-to-face engagements.

• Self-starter who is excited to build something from scratch and iterate fast.

• Excellent communication, documentation, and project management skills.

• Passionate about public safety, customer impact, and creating structure in ambiguous environments.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Get immersed in Nova - the product, its value, and its users.

• Understand onboarding goals and known friction points.

• Begin shadowing real deployments immediately.

• Begin facilitating onboarding and training sessions with support.

• Start building repeatable templates based on live experience.

• Identify top priorities for scalable onboarding assets.

The First 60 Days 

• Independently own deployment onboarding.

• Refine and iterate content and processes.

• Continue scaling documentation and improve delivery quality.

90 Days & Beyond 

• Drive consistency in Nova onboarding and training.

• Share findings and playbooks with internal teams.

• Lay the groundwork for scale and repeatability.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. 

4. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

5. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

Salary & Equity

In this role, you’ll receive a salary of $150,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.