Senior Creative Content Manager
Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a Senior Creative Content Manager to join our world class Marketing Team. In this role, you’ll manage the day-to-day execution of creative and content assets - coordinating across teams, optimizing workflows, and serving as a quality checkpoint for both visuals and messaging. You’ll also support copywriting and editing needs, ensuring all content aligns with Five9’s tone, voice, and style guidelines. In this hybrid role, you’ll partner closely with content and creative teams to edit, and adapt messaging for key audiences, while managing and continuously improving the systems and workflows that bring it all together.
This is a hands-on, senior individual contributor role for someone who brings equal parts creative precision and operational clarity and who understands that great brand experiences depend on both.
Key Responsibilities:
- Own and improve creative request and production processes, identifying opportunities to streamline intake, enhance collaboration, and scale output.
- Coordinate workflows with internal stakeholders and external vendors—moving content from brief to delivery with consistency and efficiency.
- Coordinate creative workflows across design, content, video, and web teams, including external freelancers and vendors.
- Own the creative project calendar, track progress, and proactively communicate milestones and updates.
- Review and refine cross-functional content, serving as a second set of eyes and an editorial gatekeeper before assets go live.
Key Qualifications:
- Deep understanding of creative workflows and asset production across digital, print, video, and event channels.
- Sharp editorial instincts and a strong eye for copy and design quality.
- Familiarity with brand voice, tone, and style guides—and the confidence to help others follow them.
- Excellent communication and stakeholder management skills—able to move work forward while keeping everyone in the loop.
- Track record of identifying and implementing process improvements that boost team efficiency and content quality.
- Comfortable editing content created by others and giving constructive feedback that builds trust and elevates work.
- Proficiency with content/project tools (Asana, Monday, SharePoint, Google Workspace, Figma, etc.).
Requirements:
- 7+ years of experience in creative project management, brand marketing, or content operations—preferably in B2B SaaS, tech, or agency environments.
- Bachelor's degree or equivalent.
Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Company Information
Location: San Ramon, CA
Type: Hybrid