Operations Software Analyst
Job Description
Are you curious, motivated, and forward-thinking?
At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing:
Provide highly visible customer support through diagnoses and routing of incoming incidents, as well as executing standardized work requests.
Setup, integration and parameter definition of applications new releases.
Support and maintain business processes and/or technical components (especially customized solutions) in FIS applications.
Invent and implement new ideas to automate existing processes.
Analyse, check and solve assigned daily issues or route to proper department.
Cooperation with first and second level support teams in the event of workarounds or troubleshooting in the customer environment within Incident Management.
Apply new solutions to speed up workflow and increase customers' satisfaction.
IT service management considering ITIL service and process standards.
What you bring:
Bachelor’s or Master’s degree in Computer Science, Economics, Finance, Banking or the equivalent combination of education, training, or work experience
Experience in application support
Experience in incident management
Experience or knowledge in any programming language will be an asset (Java, VBA, Bash, .NET, Perl)
Experience in Power Automate workflows creation will be an asset
Unix user skills will be an asset
Experience in finance and/or banking sector will be an asset
Strong customer-orientation and communication skills
Team player with excellent analytical skills and a results-driven and quality-oriented work ethic
Very good German
Good English
What we offer:
Working in the innovative and entrepreneurial environment of a growing international company.
Joining a team of talented experts in banking and payment solutions.
Comprehensive onboarding process.
External and internal trainings.
Opportunities to growth.
Work-life balance.
Flexible working hours.
Hybrid model of work.
Contract of employment.
Competitive salary with excellent benefits: private health insurance for employees and their family, group life insurance, pension plan 5%
Language courses during working hours.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Company Information
Location: Jacksonville, FL
Type: Hybrid