C004278 Senior Technician (System Administrator) (NS) - FRI 27 Jun

Deadline Date: Friday 27 June 2025

Requirement: Senior Technician (System Administrator)

Location: Norfolk, VA, US

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 768

Required Start Date: 4 August 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

Systems design

Follows standard approaches and established design patterns to create new designs for simple systems or system components.

Identifies and resolves minor design issues.

Identifies alternative design options and seeks guidance when deviating from established design patterns.

Systems integration and build

Defines the software modules needed for an integration build and produces a build definition for each generation of the software.

Accepts completed software modules, ensuring that they meet defined criteria.

Produces software builds from software source code for loading onto target hardware.

Configures the hardware and software environment as required by the system being integrated.

Produces integration test specifications, conducts tests and records and reports on outcomes.

Diagnoses faults and records and reports on the results of tests.

Produces system integration reports.

IT infrastructure

Provisions/installs, configures and maintains infrastructure services and components.

Monitors, measures and reports on infrastructure load, performance and security events.

Identifies operational issues and contributes to their resolution.

Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.

Carries out agreed system software maintenance tasks.

Automates routine system administration tasks to specifications using standard tools and basic scripting.

Storage management

Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.

Implements documented configurations for allocation of storage, installation and maintenance of secure storage systems using the agreed operational procedures.

Identifies operational problems and contributes to their resolution.

Uses standard management and reporting tools to collect and report on storage utilisation, performance and backup statistics.

Additional duties for this post:

Provide assistance with fault resolution and document actions in accordance with Incident Management procedures;

Develop and maintain Standard Operating Procedures for routine system administration duties;

Provide status updates for assigned requests using ITSM Service Desk Software;

Follows-up with users on completed requests prior to closing;

Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;

Can support physical task requirements with the ability to lift up to 25 lbs;

Performs other duties as required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• At least 2 years' experience in the implementing, and managing the underlying technology, software and hardware components that ensure the smooth functioning of servers, storage systems, data centers, and cloud services.
• System Administration on a large computer network;
• Windows & Linux Operating Systems;
• Active Directory & Group Policy Management;
• Virtualization of servers and desktops;
• Storage Area Networks (SANs);
• Data Backup systems;
• Use of scripting to automate tasks;
• Large scale system management tools, such as MCM (Microsoft Configuration Manager);
• One or more of the following Training/Certifications: ITL Foundation; VMware vSphere; Microsoft Windows Operating Systems; Linux Operating Systems.

Education, Experience and Training (Desirable):

• University Bachelor's degree in a CIS related subject.
• Active certifications covering CIS related topics from recognized & accredited organizations.
• Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications.
• ITIL certification and experience in applying ITIL Change
• Management and/or Service Asset and Configuration Management processes.
• Prior experience of working in an international environment comprising both military and civilian elements.
• One or more of the following Training/Certifications: NetApp SAN Storage; Microsoft Configuration Manager; Veeam Backup and Replication.