Customer Project Coordinator, Comcast Government Services

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for coordination of customer quoting activity for large programs, RFPs, and complex deal support. Work with Sales, Capture, and engineering teams to organize and communicate all the details of quoting, task management and site validation activities and specific assignments to team members. Assist project managers with specific customer administrative tasks related to their assigned projects. Serve as a liaison between team members, local points of customer contact, and the program team.

Job Description

Core Responsibilities

***Must be a US Citizen***

• Monitoring the daily progress of tasks and projects 
• Providing detailed updates to designated stakeholders
• Ensuring team members have the resources they need to complete their assigned tasks on time and within customer and contractual SLA’s
• Break tasks and projects into doable actions and set timeframes
• Liaise with customers to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Make sure that customer and contractual needs are met as projects evolve
• Help prepare budgetary proposals inclusive of our product portfolio
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Work with the customer and relevant internal stakeholders to eliminate blockers
• Issue all appropriate legal paperwork (e.g. TSO, contracts and terms of agreement)
• Create and maintain comprehensive sales and project documentation, plans and reports for successful turnover to Program and delivery teams
• Ensure standards and requirements are met through conducting quality assurance

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Communication, Customer Experience (CX), Customer Service, Salesforce (Software), Sales Support, Task Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.