Technical Trainer

Cloudflare • Hybrid • Full-time

$70,000

per year

Training Customer Success Cloudflare Technical Trainer Technical Concepts

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Kuala Lumpur, Singapore, or Sydney

Overview

Do you thrive on empowering others through knowledge? Are you passionate about cutting-edge technology and eager to help a diverse audience master complex technical concepts?

We are seeking a highly motivated and experienced Technical Trainer to join our Technical Enablement team, a key part of our Revenue Enablement organization. In this pivotal role, you will be instrumental in designing, developing, and delivering comprehensive technical training on our products, features, and underlying technology. Your primary focus will be to equip a wide range of critical stakeholders, including Pre-Sales (Solution Engineering), Post-Sales (Customer Success Managers/Engineers, Customer Support, and Professional Services), and Partners, with the technical expertise needed to excel in their roles and drive customer success and revenue growth.

Responsibilities

Deliver comprehensive technical training on Cloudflare products, features, and underlying technology to a diverse audience, including Pre-Sales (Solution Engineering), Post-Sales (Customer Success Managers/Engineers, Customer Support, and Professional Services), and Partners.
Deliver technical bootcamp instructor-led training for new hires, ensuring a strong foundational understanding of our products and technologies.
Design and develop engaging technical enablement content for internal and external audiences, such as service delivery partners, developers, and customers, ensuring alignment with product roadmaps and business objectives.
Create a variety of technical learning assets, including knowledge articles, hands-on demos, interactive tutorials, self-guided labs, e-learnings, virtual classrooms, and robust skill assessments.
Develop and maintain product testing/training lab environments, including apps, websites, servers, and tools, to provide realistic and effective learning experiences.
Serve as a subject matter expert within a specific Cloudflare Product area (e.g., Application Services, Zero Trust Services, Network Services, or Developer Platform), staying current with product updates and industry trends.
Support go-to-market initiatives by ensuring technical readiness for new product releases, collaborating closely with Product Management and Engineering teams.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Experience stakeholders to develop scalable training solutions that enhance product understanding and drive customer satisfaction.
Ensure consistency and quality of training delivery and content, continuously gathering feedback and iterating on programs to meet evolving needs and maintain high standards of excellence.
Occasional travel may be required to deliver in-person training sessions.

About the Team

The Technical Enablement team, part of Revenue Enablement, is dedicated to empowering Cloudflare's customer-facing and partner teams with the in-depth technical knowledge required to articulate value, solve complex challenges, and drive successful product adoption. Our mission is to build a technically proficient ecosystem across Pre-Sales, Post-Sales, and our Partner network. We achieve this by designing and delivering world-class technical training programs, creating impactful learning resources, and fostering a culture of continuous learning. We are committed to ensuring every trainee, regardless of their role or technical background, receives the tailored enablement necessary to excel and contribute directly to Cloudflare's growth and our customers' success.

Qualifications

Required Skills

Strong technical background with hands-on experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Success, Technical Support, Professional Services).
Comprehensive knowledge of Cloudflare products, services, and technologies, or a demonstrated ability to quickly master complex technical domains.
Proven experience in delivering technical training or presenting complex technical information to diverse audiences.
Familiarity with web application and network infrastructure concepts.
Proficiency with command line tools (e.g., cURL, dig, git, SQL) and basic scripting.
Experience setting up virtual environments, web servers, and basic web development.
Ability to navigate complex internal organizational structures and collaborate effectively across departments.
Self-motivated, highly organized, with excellent interpersonal and communication skills.
Intellectual curiosity with the desire and ability to quickly understand and master complex technical concepts.
Situational fluency and a proven ability to influence and motivate others.

Desired Skills

Experience in a dedicated training, enablement, or learning & development role.
Formal education or certifications in adult learning, instructional design, or a related field.
Experience with Learning Management Systems (LMS) and content authoring tools.
Familiarity with sales enablement methodologies and tools.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.